FactBook

The information shown below was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.
General
CountryPhilippines 
CarrierPLDT 
Last edited (yyy-mm-dd)2023-11-28 
Number formats
Outbound Freephone00800 XXXX XXXX (UIFS), 1-800-1-XXX-YYYY (ITFS) 
Domestic Freephone1-800-1-888-YYYY, 1 800 10 XXX XXXX 
International Access Code00 
Service offerIFSUIFN
InboundYes Yes 
DomesticYes Yes 
Home Country Direct InboundYes Yes 
OutboundYes Yes 
Home Country Direct OutboundYes Yes 
CLI provided on outbound callsYes Yes 
Outbound simultaneous call limit and defaultSet to maximum Set to maximum 
Call chargeIFSUIFN
Free or chargeableFree from any PLDT landline and Smart/Sun mobile (mobile access depends if the bilateral agreement specifies) Free from any PLDT landline and Smart/Sun mobile (mobile access depends if the bilateral agreement specifies) 
RemarkSome hotels/cellular phone provider may charge Some hotels/cellular phone provider may charge 
Number accessibility within countryIFSUIFN
Accessible from PABXsYes Yes 
Accessible from HotelsYes, some hotel charges may apply. Yes, some hotel charges may apply. 
Accessible from phones with international call barringYes, some charges (airtime rate + roaming charges) may apply. Yes, some charges (airtime rate + roaming charges) may apply. 
Geographic restrictionsNone None 
Islands/teritories included in dialplanAll islands in the Philippines. All islands in the Philippines 
Accessible through other carriers/networks in countryOnly within PLDT network. Access from Smart/Sun Cellular mobile network or Globe/Innove/BayanTel network depends if included in the existing agreement. Only within PLDT network. Access from Smart mobile network or Sun Cellular network depends if included in the existing agreement. 
Full country coverage provided by a single carrierYes Yes 
Telephone include alpha charactersYes 
Access from payphonesIFSUIFN
Coins or cards neededNo No 
Payphone
operator
To be
recognized
IFS
access
free /
charged
UIFN
access
free /
charged
HCD
access
free /
charged
Globe Telecoms Globe logo No N.a. No N.a. No N.a. 
PLDT PLDT logo Yes Free Yes Free Yes Free 
Remarks on payphone accessAccess available only from all PLDT payphones 
Access from
mobile operators
Number
ranges
IFS
access
free /
charged
UIFN
access
free /
charged
HCD
access
free /
charged
DITO Telecoms Mobile Number Portability law is in effect within the Philippines No -n/a- No -n/a- No -n/a- 
Globe Telecoms Mobile Number Portability law is in effect within the Philippines Yes* Airtime charges apply No -n/a- No -n/a- 
Smart Communications  Mobile Number Portability law is in effect within the Philippines Yes* Free Yes* Free Yes* Free 
Remarks on mobile accessibility* Access to I-800 depends if and only if included in the commercial agreement between PLDT and partner carrier 
Number accessibility from abroadIFSUIFN
IFS numbersNo N.a.
Domestic freephonenumbersYes N.a.
DTMF Capability
Required for accessNo 
% of payphones with DTMF
100% by whenN.a. 
Number PortabilityIFSUIFN
Domestic to internationalNo All UIFN's portable as required by ITU-T rec. E.169
International to domesticNo 
International between countriesNo 
International between carriersNo 
Domestic or international between carriers within countryNo 
Single SOF portability supportedN.a. Yes 
Number for callers to report trouble177 (from PLDT phones) 177 (from PLDT phones) 
Directory serviceIFSUIFN
PrintedYes Yes 
Operator assistedYes Yes 
InternetYes Yes 
Aging period for disconnected numbers1 week only N.a.
Service provisioning leadtimemaximum of 10 working days maximum of 10 working days 
Related servicesInboundOutbound
Offers international shared costNo No 
Offers international premium rateNo No 
Does agree to use transit for IFS/HCDYes Yes 
Is willing to act as transit carrier for IFS/HCDNo 
Offers wholesale IFSYes 
Internet links
Carrier homepagewww.pldt.com 
For additional information 
Regulatorportal.ntc.gov.ph 
Public holiday informationwww.worldtravelguide.net/country/225/public_holidays/South-East-Asia/Philippines.html