FactBook

The information shown below was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.
General
CountryHong Kong 
CarrierPCCW Global 
Last edited (yyy-mm-dd)2016-11-18 
Number formats
Outbound Freephone800 XXX XXX 
Domestic FreephoneNo 
International Access Code006 
Service offerIFSUIFN
InboundYes Yes 
DomesticNo No 
Home Country Direct InboundNo No 
OutboundYes Yes 
Home Country Direct OutboundNo No 
CLI provided on outbound callsYes Yes 
Outbound simultaneous call limit and defaultMaximum 500; Depending on capacities between receiving carrier and PCCW Global Maximum 500; Depending on capacities between receiving carrier and PCCW Global 
Call chargeIFSUIFN
Free or chargeableFree Free 
RemarkSome private payphones and hotels may charge Some private payphones and hotels may charge 
Number accessibility within countryIFSUIFN
Accessible from PABXsYes (some may bar access) Yes (some may bar access) 
Accessible from HotelsYes (some may bar access) Yes (some may bar access) 
Accessible from phones with international call barringYes Yes 
Geographic restrictionsNo No 
Islands/teritories included in dialplanNot applicable Not applicable 
Accessible through other carriers/networks in countryYes Yes 
Full country coverage provided by a single carrierYes Yes 
Telephone include alpha charactersYes, ITU standard format 
Access from payphonesIFSUIFN
Coins or cards neededNo (some private payphones may require) No (some private payphones may require) 
Payphone
operator
To be
recognized
IFS
access
free /
charged
UIFN
access
free /
charged
HCD
access
free /
charged
HKT Public Payphones HKT logo Yes Free Yes Free Not applicable Not applicable 
Remarks on payphone accessCalls are free if calling from payphones operated by Local Fixed Carriers. Private payphones may charge or bar access. In general, private payphones require HK$1 coins to be inserted before calling, which may not be returned after freephone calls ended. 
Access from
mobile operators
Number
ranges
IFS
access
free /
charged
UIFN
access
free /
charged
HCD
access
free /
charged
Hong Kong Telecommunications (HKT) 51XX XXXX - 57XX XXXX, 59XX XXXX, 6XXX XXXX (except 600), 9XXX XXXX (except 900, 99X) Yes Caller pays airtime charge Yes Caller pays airtime charge Not applicable Not applicable 
China Mobile Hong Kong Same as above Yes Caller pays airtime charge Yes Caller pays airtime charge Not applicable Not applicable 
Hutchison Telephone Same as above Yes Caller pays airtime charge Yes Caller pays airtime charge Not applicable Not applicable 
Smartone mobile Same as above Yes Caller pays airtime charge Yes Caller pays airtime charge Not applicable Not applicable 
Remarks on mobile accessibilityAll mobile numbers are portable among operators. As required by Hong Kong Regulator, tollfree service is accessible from all fixed and mobile networks. For calls from mobile phones, the callers pay airtime charges. 
Number accessibility from abroadIFSUIFN
IFS numbersYes (some countries may bar access) N.a.
Domestic freephonenumbersNot applicable N.a.
DTMF Capability
Required for accessNo 
% of payphones with DTMF100% 
100% by whenBy now 
Number PortabilityIFSUIFN
Domestic to internationalNot applicable All UIFN's portable as required by ITU-T rec. E.169
International to domesticNot applicable 
International between countriesYes 
International between carriersYes 
Domestic or international between carriers within countryYes 
Single SOF portability supportedNo No 
Number for callers to report trouble1000 (for Hong Kong Callers) 1000 (for Hong Kong Callers) 
Directory serviceIFSUIFN
PrintedNo No 
Operator assistedNo No 
InternetNo No 
Aging period for disconnected numbers3 months N.a.
Service provisioning leadtime10 working days 10 working days 
Related servicesInboundOutbound
Offers international shared costNo No 
Offers international premium rateNo No 
Does agree to use transit for IFS/HCDYes Yes 
Is willing to act as transit carrier for IFS/HCDYes 
Offers wholesale IFSYes 
Internet links
Carrier homepagewww.pccwglobal.com 
For additional informationwww.hkt.com 
Regulatorwww.ofca.gov.hk 
Public holiday informationwww.gov.hk/en/about/abouthk/holiday/