FactBook

The information shown below was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.
General
CountryPhilippines 
CarrierPLDT 
Last edited (yyy-mm-dd)2015-10-26 
Number formats
Outbound Freephone'00800 XXXX XXXX (UIFS), 1-800-1-XXX-YYYY 
Domestic Freephone1-800-1-888-YYYY, 1 800 10 XXX XXXX 
International Access Code00 
Service offerIFSUIFN
InboundYes Yes 
DomesticYes Yes 
Home Country Direct InboundYes Yes 
OutboundYes Yes 
Home Country Direct OutboundYes Yes 
CLI provided on outbound callsYes Yes 
Outbound simultaneous call limit and defaultSet to maximum Set to maximum 
Call chargeIFSUIFN
Free or chargeableFree from any PLDT landline and Smart/Sun mobile Free from any PLDT landline 
RemarkSome hotels/cellular phone provider may charge Some hotels/cellular phone provider may charge 
Number accessibility within countryIFSUIFN
Accessible from PABXsYes Yes 
Accessible from HotelsYes, some local charges may apply. Yes, some local charges may apply. 
Accessible from phones with international call barringYes, some charges (airtime rate + roaming charges) may apply. Yes, some charges (airtime rate + roaming charges) may apply. 
Geographic restrictionsNone None 
Islands/teritories included in dialplanAll islands in the Philippines. All islands in the Philippines 
Accessible through other carriers/networks in countryOnly within PLDT network. Access from Smart network depends if included in the existing agreement. Only within PLDT network. Access from Smart mobile network or Sun Cellular network depends if included in the existing agreement. 
Full country coverage provided by a single carrierYes Yes 
Telephone include alpha charactersYes 
Access from payphonesIFSUIFN
Coins or cards neededNo No 
Payphone
operator
To be
recognized
IFS
access
free /
charged
UIFN
access
free /
charged
HCD
access
free /
charged
Globe Telecoms Globe logo No N.a. No N.a. No N.a. 
PLDT PLDT logo Yes Free Yes Free Yes Free 
Remarks on payphone accessAccess available only from all PLDT payphones 
Access from
mobile operators
Number
ranges
IFS
access
free /
charged
UIFN
access
free /
charged
HCD
access
free /
charged
Aces 98 No. -n/a- No. -n/a- No. -n/a- 
Extelcom 973-974 No. -n/a- No. -n/a- No. -n/a- 
Globe Telecoms 905-906, 915-917, 926-927, 935-937, 975-977, 995-997 No. -n/a- No. -n/a- No. -n/a- 
Infocom 979 No. -n/a- No. -n/a- No. -n/a- 
Smart/PilTel 907-910, 912, 918-921, 928-930, 938-939, 946-949, 998-999 Yes* Free No -n/a- Yes* Charged with airtime rate 
Sun Cellular 922-923, 925, 931-933, 942-943 Yes* Free No -n/a- Yes* Charged with airtime rate 
Remarks on mobile accessibility* Access to I-800 depends if and only if included in the commercial agreement between PLDT and partner carrier 
Number accessibility from abroadIFSUIFN
IFS numbersNo N.a.
Domestic freephonenumbersYes N.a.
DTMF Capability
Required for accessNo 
% of payphones with DTMF
100% by whenN.a. 
Number PortabilityIFSUIFN
Domestic to internationalNo All UIFN's portable as required by ITU-T rec. E.169
International to domesticNo 
International between countriesNo 
International between carriersNo 
Domestic or international between carriers within countryNo 
Single SOF portability supportedN.a. Yes 
Number for callers to report trouble177 (from PLDT phones) 177 (from PLDT phones) 
Directory serviceIFSUIFN
PrintedYes Yes 
Operator assistedYes Yes 
InternetNo No 
Aging period for disconnected numbers1 week only N.a.
Service provisioning leadtimemaximum of 10 working days maximum of 10 working days 
Related servicesInboundOutbound
Offers international shared costNo No 
Offers international premium rateNo No 
Does agree to use transit for IFS/HCDYes Yes 
Is willing to act as transit carrier for IFS/HCDNo 
Offers wholesale IFSYes 
Internet links
Carrier homepagewww.pldt.com.ph 
For additional information 
Regulatorportal.ntc.gov.ph 
Public holiday informationwww.worldtravelguide.net/country/225/public_holidays/South-East-Asia/Philippines.html