International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

South Africa, Telkom S.A.

Last edited 16-08-07 IFS (incl. HCD) UIFN
Services offered
- International

- Domestic
- Home Country Direct

Yes

Yes
Yes

Yes, outbound from S.A., no date for inbound
No
No
Number format
- International
- Domestic

0800 99 XXXX / 98 XXXX
080X XXX XXX

IAC=09
Calls Are Free Or Chargeable Free, except from mobile phones, mobile charges apply Free from Telkom phones and coin/cardphones. Some hotels and PABX's may bill (see note below)
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes
Click for details
Yes
Yes
Yes

Yes
Click for details
(see note)
(see note)
No
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones No No
Telephone Include Alpha Characters Yes, but not all phones. Standard ITU format Yes, but not all phones. Standard ITU format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Unknown
80%

No
Unknown
80%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan - -
Freephone Services Accessible Through Other Carriers Networks in Country No No
Full Country Coverage Provided by A Single Carrier Yes Yes
Simultaneous Call Limit And Default 180,000 busy hour call attempts 180,000 busy hour call attempts
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
No
No

No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported No No
Number For Callers To Report Trouble 0800 125 330 (within SA) 0800 125 330 (within SA)
Directory Services
- Available
- Paper, on-line, operator
- Charge

No

No
Service Provisioning Leadtime 7 working days (maximum) 7 working days (maximum)

Links: Telkom Homepage

Note (10.08.2001): Telkom South Africa recently had a direct mail campaign, all hotel groups and guest houses were targeted. They were informed of UIFN service and the fact that they should not charge the caller.

Carrier Contact Points IFS and HCD

Service Agreements Contact
Name: Mr. Malvin Meyer
Tel: +27 12 426 8740
Fax: +27 12 426 8648
E-mail: meyerm12@telkom.co.za 

Mrs. Daphne Mpolokeng
Tel: +27 12 426 8668
Fax: +27 12 341 5354
E-mail: mpolokbd@telkom.co.za

Product Management Contact - IFS
Name: Ms Charlene Smuts
Tel: + 27 12 311 3403
Fax: + 27 12 321 4447
E-mail:
smutscb@telkom.co.za

Product Management Contact - HCD
Name: Mr. Ruben Muller
Tel: + 27 12 311 1022
Fax: + 27 12 311 1308
E-mail: mulleba1@telkom.co.za

Service Ordering Contact
Name: SmartAccess
Tel: +27 12 337 9205
Fax: +27 12 337 0129
E-mail: smartaccess@telkom.co.za 
Fault Reporting Contact
Name: SmartAccess
Tel: +27 12 337 9205
Fax: +27 12 337 0129
E-mail: smartaccess@telkom.co.za

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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