International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

U.K., BT

Last edited 23-11-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
Yes

Yes
Number format
- International



Domestic


0800 XXX XXXX and

0808 XXX XXXX
(0800 89XXXX and 0800 96 XXXX pre July 97)
0800 XXX XXXX and
0808 XXX XXXX
(0800 XXX XXX pre 1 July 97)

IAC = 00
Calls Are Free Or Chargeable Free, hotels may surcharge Free, hotels may surcharge
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Click for details
Click for details
Yes
Yes
Yes

Click for details
Click for details
Not all
Most, some bar access
Exempt from BT residential call barring
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones None for BT public payphones None for BT public payphones
Telephone Include Alpha Characters Yes, ITU E.161 option A. Some phones missing O, Q and Z Yes, ITU E.161 option A. Some phones missing O, Q and Z
DTMF Capability
- Required for access
- 100% by when


- Percent of payphones with DTMF

No
No target date. Only small
percentage of renters pay-
phones without DTMF
Almost 100%

No
No target date. Only small percentage of renters pay-
phones without DTMF
Almost 100%
Geographic Restrictions Jersey and Guernsey do not allow HCD calls No access from the channel Islands
Islands/Territories Included in Dial Plan England, Scotland, Wales,
Northern Ireland, Channel
Islands, Isle of Man
(Excludes Irish Republic)
England, Scotland, Wales,
Northern Ireland, Isle of Man
(Excludes Irish Republic)
Freephone Services Accessible Through Other Carriers Networks in Country Yes, BT and C&W Yes, BT and C&W
Full Country Coverage Provided by A Single Carrier Yes No, service must be provisioned by both BT and C&W
Simultaneous Call Limit And Default No limit No limit
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble Dial 100, operator assistance Dial 100, operator assistance
Directory Services
- Available
- Paper, on-line, operator
- Charge

No

No
Service Provisioning Leadtime 10 working days target* 10 working days target*

Links: BT Homepage - Ofcom website (regulator)


* Please be aware that the Lead-time of 10 days only applies to requests of 5 numbers or less. If requests are received for over 6 numbers then the Lead-time will be quoted on request but be warned it may take longer than 10 working days to implement service.

IFS - Carrier Contact Points

Service Agreements Contact
Name: John Lavelle
Tel: +44 20 7876 8992
Fax: +44 20 7876 8993
E-mail: john.mg.lavelle@bt.com 
Product Management Contact
Name: John Lavelle
Tel: +44 20 7876 8992
Fax: +44 20 7876 8993
E-mail: john.mg.lavelle@bt.com 

Name: Joanie Purser
Tel: +60 3 2073 2603
Fax: +44 20 7777 6044
E-mail: joanie.purser@bt.com

Service Ordering Contact

IFS Outbound from UK Ordering
Name: Janet Pickthall
Tel: +44 207 803 5952
Fax: +44 1332 822754 or +44 207 401 9391 or +44 207 401 8415
E-mail: international.freephone@bt.com

UIFN Ordering and UIFN Porting
Name: Robert Bowers/Peter Scott
Tel: +44 207 803 5952
Fax: +44 1332 822777 or +44 207 401 9391 or +44 207 401 8415
E-mail: uifn.group.account@bt.com

IFS Incoming to UK and IFS Porting
Name: Kim Nurse, Ann Prideaux and Angela Edwards
Tel: +44 207 803 5952
Fax: +44 1332 822754 or +44 207 401 9391 or +44 207 401 8415
E-mail: international.freephone@bt.com

Alternative IFS/UIFN Provision Fax Number:
+44 207 401 9391
 

IFS/UIFN Service Provison and Porting
Team Manager:
Name: Ian Robson
Tel: +44 1277 322930
E-mail: ian.robson@bt.com

Provision of Service/Repair Escalation Manager
Name: Barry Ward
Tel: +44 1252 777667
E-mail: barry.ward@bt.com 

Fault Reporting Contact
Name: Duty Officer
Tel: +44 845 7 001 110
Fax: +44 1277 324 173
E-mail: none

HCD - Carrier Contact Points

Service Agreements Contact
Name: Ted Smith
Tel: +44 207 876 8119
Mobile +44 78 8510 8436
Fax: +44 1332 577231
E-mail: ted.smith@bt.com 
Product Management Contact
Name: Ted Smith
Tel: +44 207 876 8119
Mobile +44 78 8510 8436
Fax: +44 1332 577231
E-mail: ted.smith@bt.com 
  Fault Reporting Contact
Name: Duty Officer
Tel: +44 845 7 001 110
Fax: +44 1277 324 173
E-mail: none

The information shown above was provided by representatives of the carrier shown. The International Inbound Services  Forum does not warrant the accuracy of the information and assumes no liability for errors.

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