International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Singapore, Singapore Telecommunications Ltd.

Last edited 13-11-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
Yes
Number format
- International
- Domestic

800 XXX XXXX
1 800 XXX XXXX

IAC = 001
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones

- Mobile phones
- PABX's
- Hotels


- International call barring

- Yes, free, from Singtel
payphones only
- Click for details
- Yes
- Yes


- Yes

-
Yes, local charge of SGD$0.10

- Click for details
- Some may bar access
- Some may bar access; some
may charge a surcharge of
SGD 2.50
- No
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones None None
Telephone Include Alpha Characters Yes, ITU standard format Yes, ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%

No
Now
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Singapore and all islands belonging to Singapore Singapore and all islands belonging to Singapore
Freephone Services Accessible Through Other Carriers Networks in Country Not yet Not yet
Full Country Coverage Provided by A Single Carrier Yes, Singtel Yes, Singtel
Simultaneous Call Limit And Default Default 255 Default 255
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
No
Yes for outbound IFS

N/A


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported No No
Number For Callers To Report Trouble 1608 (local toll free call) 1608 (local toll free call)
Directory Services
- Available
- Paper, on-line, operator
- Charge

No

No
Service Provisioning Leadtime 5 working days 5 working days

Links: Singtel Homepage - Regulator Homepage

IFS - Carrier Contact Points

Service Agreements Contact
Name: Miss Jenny Lee
Tel: +65 6838 3378
Fax: +65 6733 3351
E-Mail: jenleezz@singtel.com
 
Product Management Contact
Name: Lee Ser Tat
Tel: +65 6838 3753
FAX: +65 6735 5782
E- mail: stlee@singtel.com
Service Ordering Contact
Name: Ms G. Radha
Tel: +65 6745 8649
Fax: +65 6745 7935
E-mail: g-intl800@singtel.com
Fault Reporting Contact
Name: Duty Manager
Tel: +65 6737 2129
Fax: +65 6532 5294
E-mail: g-t1ismc@singtel.com

HCD - Carrier Contact Points

Service Agreements Contact
Name: Miss Jenny Lee
Tel: +65 6838 3378
FAX: +65 6733 3351
Email: jenleezz@singtel.com
Product Management Contact
Name: Benjamin Yeo
Tel: +65 6838 2557
FAX: +65 6735 5782
E-mail: benyeo@singtel.com
  Fault Reporting Contact
Name: Duty Manager
Tel: +65 6737 2129
Fax: +65 6532 5294
E-mail: g-t1ismc@singtel.com 

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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