International inbound Services Forum Fact Book
IFS and HCD
© International Inbound Services Forum

Portugal, Portugal Telecom

Last edited 13-05-05 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic

- Home Country Direct

Yes
Yes

Yes

Yes
Yes

Yes
Number format
- International
- Domestic

- Home Country Direct

800 8X XXXX
800 2X XXXX

800 80X XXX

IAC = 00


Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's


- Hotels
- International call barring

Yes, free
Free, click for details
Yes, charge depends on owner
Yes, charge depends on hotel
Yes, depends on customer

Yes, free
Free, click for details
Yes, charge depends on owner
Yes, charge depends on hotel
Yes, depends on customer
Can domestic and international freephone numbers be accessed from abroad No N.a.
CLI Provided on outbound calls Yes Yes
Coins/Tokens Required For Payphones No coins No coins
Telephone Include Alpha Characters Yes, ITU standard format Yes, ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes
No target date
Almost 100%

Yes
No target date
Almost 100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Azores and Madeira Azores and Madeira
Freephone Services Accessible Through Other Carriers Networks in Country Yes Yes
Full Country Coverage Provided by A
Single
Carrier
   
Simultaneous Call Limit And Default No limit No limit
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

No


All UIFN's portable as required by ITU-T rec. E.169
Number For Callers To Report Trouble 123 0800 20 15 20
Directory Services
- Available
- Paper, on-line, operator
- Charge

No
-
-

No
-
-
Aging period for disconnected numbers 3 days N.a.
Service Provisioning Leadtime 3 days 3 days

Links: Telecom Portugal - Portuguese Regulator

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS Yes, Contact Maria Joćo Vilela (see details below)

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service No N.a.

IFS and HCD Carrier Contact Points

Service Agreements Contact
Name: Maria Joćo Vilela
Tel: +351 21 500 7634
Fax: +351 21 500 7684
E-mail: maria-j-vilela@telecom.pt 
Product Management Contact
Name: Maria Joćo Vilela
Tel: +351 21 500 7634
Fax: +351 21 500 7684
E-mail: maria-j-vilela@telecom.pt 
Service Ordering Contact
Name: Provisioning IFS/HCD/UIFN
Tel: +351 21 500 0914
Fax: +351 21 500 7558 / 1321
E-mail: ifsprovisioning@telecom.pt

Working days: Monday to Friday
Working hours: 1000-1700

Link to world clock

Fault Reporting Contact
Name: Trouble reporting area
Tel: +351 21 414 65 60
Fax: +351 21 414 65 62

E-mail: optrtec2@telecom.pt
Service Ordering Details
Accepted Order Formats (in order of preference):

1. Mail
2. Mail with Word doc
3. Fax

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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