International inbound Services Forum Fact Book
IFS
International Inbound Services Forum

Puerto Rico, TLD of Puerto Rico

Last edited 18-10-07 IFS UIFN
Services offered
- International
- Domestic

Yes
Yes
 
Number format
- International
- Domestic

NPA XXX XXX (NPA = 800, 866, 877, 888)
 
Calls Are Free Or Chargeable Free  
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring
Yes
Click here for details
Yes
Yes
-
 
CLI Provided on outbound calls No  
Coins/Tokens Required For Payphones Coins, they are returned after the call  
Telephone Include Alpha Characters Yes, ITU standard format  
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%
 
Geographic Restrictions None  
Islands/Territories Included in Dial Plan    
Freephone Services Accessible Through
Other Carriers Networks in Country
Yes  
Full Country Coverage Provided by A
Single
Carrier
Yes  
Simultaneous Call Limit And Default 72 or more  
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

No
 
Single SOF portability supported -  
Number For Callers To Report Trouble 787 273 6340 (TLD NOC)  
Directory Services
- Available
- Paper, on-line, operator
- Charge

No
 
Aging period for disconnected numbers 4 months  
Service Provisioning Leadtime 5 working days  

Links: TLD Homepage

Carrier Contact Points

Service Agreements Contact
Name: Debbie Tirado
Tel: +1 787 273 5671
Fax: +1 787 749 5757
E-mail: debbie.tirado@empresas.telefonica.pr
Service Ordering Contact
Name: Maria Maldonado
Tel: +1 787 774 6865
Fax: +1 787 793 6315
E-mail: maria.maldonado@empresas.telefonica.pr
Fault Reporting Contact
Name: Carlos Lopez
Tel: + 1 787 774 6861
Fax: +1 787 793 6315
E-mail: carlos.lopez@empresas.telefonica.pr
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Mail with Word doc
2. Fax

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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