International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Philippines, PLDT

Last edited 21-04-08 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
No
Yes
Number format
- International
- Domestic

- HCD

1 800 1 XXX XXXX
1 800 10 XXX XXXX
1 800 1 888 XXXX
105 XXXX
IAC = 00


Calls Are Free Or Chargeable Free from any PLDT Landline Free from any PLDT Landline
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes, free
Click for details
Yes
Yes
Yes

Yes, free
Click for details
Yes
Yes
No
Can domestic and international freephone numbers be accessed from abroad No N.a.
CLI Provided on outbound calls Yes Yes
Coins/Tokens Required For Payphones None None
Telephone Include Alpha Characters Yes, ITU standard format Yes, ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No


Yes

Geographic Restrictions None None
Islands/Territories Included in Dial Plan All those covered by PLDT only All those covered by PLDT only
Freephone Services Accessible ThroughOther Carriers Networks in Country Smart only for Selected Foreign Carriers Yes, Smart only for Selected Foreign Carriers
Full Country Coverage Provided by A
Single
Carrier
No No
Simultaneous Call Limit And Default Set to maximum Set to maximum 
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
No
No

No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 177, from PLDT landlines
E-mail: hd-177@pldt.com.ph
177, from PLDT landlines
E-mail: hd-177@pldt.com.ph
Directory Services
- Available
- Paper, on-line, operator
- Charge for entry

Yes
Paper based, YP
Yes

Yes
Paper based, YP
Yes
Service Provisioning Leadtime Max. 3 working days Max. 3 working days

Links: PLDT Homepage

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS No

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service No N.a.

IFS - Carrier Contact Points

 

Service Agreements Contact
Name: Ramon P. Obias
Tel: +63 2 816 8298
Fax: +63 2 812 8208
E-mail: rpobias@pldt.com.ph
Product Management Contact
Name: Gregorio L. Templo
Tel: +63 2 813 1830
Mobile: +63 915 6083
Fax: +63 2 864 3242
E-mail: gltemplo@pldt.com.ph
Service Ordering (outbound Philippines)
Name: Annielita V. Panaligan
Tel: +63 2 816 8971
Fax: +63 2 810 0844/810 9907
E-mail: avpanaligan@pldt.com.ph

Service Ordering (inbound Philippines)
Name: Donato M. Manansala
Tel: +63 2 843 1121
Fax: +63 2 810 0844/810 9907
E-mail: dmmanansala@pldt.com.ph
Fault Reporting Contact
Name: Manila ISMC or Makati ISMC
Tel: +63 2 732 0515/732 0507 or
+63 2 893 2278/810 9430
Fax:
E-mail: manilaismc@pldt.com.ph or makatiismc@pldt.com.ph
Service Ordering Details
Accepted Order Formats (in order of preference):
1. E-mail
2. Fax

Ordering team working days: Mondays to Fridays
Ordering team working hours: 7am 5pm (local time)

Link to public holidays in Philippines

HCD - Carrier Contact Points

Service Management Contacts
Name: Donato M. Manansala or
Annielita V. Panaligan
Tel: +63 2 843 1121 or 816 8971
Fax: +63 2 810 0844 or 810 9907
E-mail: avpanaligan@pldt.com.ph or
dmmanansala@pldt.com.ph

Product Management
Name: Romualdo B. Oronce
Tel: +63 2 816 8498
Fax: +63 2 864 3465
E-mail: rboronce@pldt.com.ph
Fault Reporting Contact
Name: Manila ISMC or Makati ISMC
Tel: +63 2 732 0515/732 0507 or
+63 2 893 2278/810 9430
Fax:
E-mail: manilaismc@pldt.com.ph or makatiismc@pldt.com.ph

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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