International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

New Zealand, Telecom New Zealand

Last edited 22-01-08 IFS UIFN
Services offered
- International Freephone
- Domestic Freephone
- HCD Services

Yes
Yes
Yes

Yes
No
Number format
- International Freephone

- Domestic Freephone

- HCD

0800 XXX XXX
0508 XXX XXX (see note 1)
0800 XXX XXX
0508 XXX XXX (see note 1)
0009XX, 00090XX, 0866 XXXXX (See note 1 below)

IAC = 00
Calls Are Free Or Chargeable, IFS Free Free
Calls Are Free Or Chargeable, HCD Free  
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring
IFS and HCD
See note 2 below
Click for details
Yes; some may bar access
Yes; some may bar access
Yes, for network based barring

See note 2 below
Click for details
Yes; some may bar access
Yes; some may bar access
Yes, for network based barring
Can domestic and international freephone numbers be accessed from abroad No N.a.
CLI Provided on outbound calls No (IFS and HCD) No
Coins/Tokens Required For Payphones No No
Telephone Include Alpha Characters Yes, standard ITU format, see Note 3 below Yes, standard ITU format, see Note 3 below
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%

No
Now
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Chatham Islands Chatham Islands
Freephone Services Accessible ThroughOther Carriers Networks in Country Click for details Click for details
Full Country Coverage Provided by A Single Carrier Yes Yes
Simultaneous Call Limit And Default None None
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes (see note 5)


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble Business customers call 125
Residential customers call 120
Business customers call 125
Residential customers call 120
Directory Services
- Available
- Paper, on-line, operator
- Charge

Yes (See note 4 below)
All
Yes

Yes (See note 4 below)
All
Yes
Aging period for disconnected numbers 30 days N.a.
Service Provisioning Leadtime 5 days 5 days

Links: Telecom New Zealand Homepage - Freephone Product Page - HCD Product Page - Regulator Homepage

Note 1: The HCD number ranges 0009XX and 00090XX are being replaced by 0866 XXXXX. New numbers will be issued as 0866 XXXXX and TNZ will discuss with each carrier migration of existing numbers.

Note 2: Access to IFS numbers (including UIFNs) and HCD numbers from payphones is barred by default (as from 1 April 2005). Access is available by bilateral agreement with each partner carrier and may require the use of the multiple-routing-number method.

Note 3: Alphanumerics (or "vanity" numbers) are widely promoted in New Zealand. The standard ITU keypad is used. Your customers can safely advertise their ITFS numbers and UIFNs in New Zealand as alphanumerics.

Note 4: Directory listings — Your customers with IFS numbers in New Zealand may arrange to have them listed in one or more of New Zealand’s 18 regional telephone directories. Once a number is listed, it will be available on Telecom New Zealand’s Directory Assistance service (reached by New Zealand callers dialling 018) and on Telecom New Zealand’s Internet White Pages (to be found at www.whitepages.co.nz), but the number will only be listed under whichever city or cities the customer choses to list the number under in the regional telephone directory. Charges for the listing vary depending on which regional directory is chosen and the size of the listing. Your customers will need to arrange this listing themselves directly with Telecom Directories Limited by telephoning +64 9 525 3430. Information about the charges is also available from this number.

Note 5: Portability — TNZ has agreed with two other carriers to introduce a limited form of domestic toll-free portability. Toll-free numbers are still allocated to carriers in blocks of 10,000 numbers. However, the three carriers have agreed to make their allocated number ranges available to each other, enabling portability between the carriers party to the agreement.

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS No

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service No N.a.

IFS - Carrier Contact Points

Service Agreements Contact
Name: Mrs. Kathryn McCarrrison, Telecom New Zealand
Tel: +64 4 498 5532
Fax: +64 4 499 5555
E-mail: Kathryn.mccarrison@tnzi.com
Product Management Contact
Name: Mrs. Kathryn McCarrrison, Telecom New Zealand
Tel: +64 4 498 5532
Fax: +64 4 499 5555
E-mail: Kathryn.mccarrison@tnzi.com
Service Ordering Contact
ITFS Provisioning Centre
Name: John Samson 
Tel: +64 3 353 5078
Fax: +64 3 377 2369
E-mail: itfs@telecom.co.nz

Link to public holidays

Service Ordering Escalation
Name: Keith Gauld, Team Manager
Tel: +64 3 353 3231
Fax: +64 3 377 2369
E-mail: keith.gauld@telecom.co.nz

Fault Reporting Contact
Name: International Customer Care Centre 
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail:
icc@tnzi.com

Fault Reporting Escalations
First escalation
Name: Glen Thomas
Tel: +64 4
498 9704
Fax: +64 4 498 5207
E-mail: glen.thomas@tnzi.com

Second escalation
Name: Andrew Ticehurst
Tel: +64 4 498 5608
Fax: +64 4 499 5555
E-mail: Andrew.ticehurst@tnzi.com

Service Ordering Details
Accepted Order Formats (in order of preference):
1. Fax

HCD - Carrier Contact Points

Service Agreements Contact
Name: Mrs. Kathryn McCarrrison, Telecom New Zealand
Tel: +64 4 498 5532
Fax: +64 4 499 5555
E-mail: Kathryn.mccarrison@tnzi.com
Product Management Contact
Name: Mrs. Kathryn McCarrrison, Telecom New Zealand
Tel: +64 4 498 5532
Fax: +64 4 499 5555
E-mail: Kathryn.mccarrison@tnzi.com
 

Fault Reporting Contact
Name: International Customer Care Centre 
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail:
icc@tnzi.com

Fault Reporting Escalations
First escalation
Name: Glen Thomas
Tel: +64 4
498 9704
Fax: +64 4 498 5207
E-mail: glen.thomas@tnzi.com

Second escalation
Name: Andrew Ticehurst
Tel: +64 4 498 5608
Fax: +64 4 499 5555
E-mail: Andrew.ticehurst@tnzi.com

The information shown above was provided by representatives of the carrier shown. The International Inbound Services  Forum does not warrant the accuracy of the information and assumes no liability for errors.

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