International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

New Zealand, TelstraClear

Last edited 18-01-08 IFS UIFN
Services offered
- International Freephone
- Domestic Freephone
- HCD Services

Yes
Yes
Yes
 
Number format
- International Freephone

- Domestic Freephone

- HCD

0800 XXX XXX
0508 XXX XXX (see note 1)
0800 XXX XXX
0508 XXX XXX (see note 1)
 
Calls Are Free Or Chargeable, IFS Free  
Calls Are Free Or Chargeable, HCD Free  
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring
IFS and HCD
Yes, free
Click for details
Yes; some may bar access
Yes; some may bar access
Yes
 
CLI Provided on outbound calls No (IFS and HCD)  
Coins/Tokens Required For Payphones No  
Telephone Include Alpha Characters Yes, standard ITU format, see Note 2 below  
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%
 
Geographic Restrictions None  
Islands/Territories Included in Dial Plan Chatham Islands  
Freephone Services Accessible ThroughOther Carriers Networks in Country Click for details  
Full Country Coverage Provided by A Single Carrier Yes  
Simultaneous Call Limit And Default None  
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes (see note 1)
 
Single SOF portability supported Yes  
Number For Callers To Report Trouble Business customers call 0508 888 800
Residential customers call 0508 555 500
 
Directory Services
- Available
- Paper, on-line, operator
- Charge

Yes (See note 3 below)
All
Yes
 
Aging period for disconnected numbers 30 days  
Service Provisioning Leadtime 3 days  

Links: TelstraClear Homepage - Freephone Product Page - HCD Product Page

Note 1: Portability — TelstraClear has agreed with two other carriers to introduce a limited form of domestic toll free portability. Toll free numbers are still allocated to carriers in blocks of 10,000 numbers. However, the three carriers have agreed to make their allocated number ranges available to each other, enabling portability between the carriers party to the agreement.

Note 2: Alphanumerics (or "vanity" numbers) are widely promoted in New Zealand. The standard ITU keypad is used. Your customers can safely advertise their ITFS numbers and UIFNs in New Zealand as alphanumerics.

Note 3: Directory listings — Your customers with IFS numbers in New Zealand may arrange to have them listed in one or more of New Zealand’s 18 regional telephone directories. Once a number is listed, it will be available on Directory Assistance service (reached by New Zealand callers dialling 018) and on Internet White Pages (to be found at www.whitepages.co.nz), but the number will only be listed under whichever city or cities the customer choses to list the number under in the regional telephone directory. Charges for the listing vary depending on which regional directory is chosen and the size of the listing. Your customers will need to arrange this listing themselves directly with Telecom Directories Limited by telephoning +64 9 525 3430. Information about the charges is also available from this number.

IFS - Carrier Contact Points

Service Agreements Contact
Name: Joanne Sorenson
Tel: +64 9 912 5268
Fax: +64 9 920 0211
E-mail: joanne.sorenson@team.telstraclear.co.nz  
Product Management Contact
Name: Joanne Sorenson
Tel: +64 9 912 5268
Fax: +64 9 920 0211
E-mail: joanne.sorenson@team.telstraclear.co.nz  
Service Ordering Contact
Name: Karen Ho
Tel: +64 9 912 4890
Fax: +64 9 912 5777
E-mail: karen.ho@team.telstraclear.co.nz
Fault Reporting Contact
Name: Fault Management Centre 
Tel: +64 9 913 9150
Fax: +64 9 916 5994
E-mail: fmc.tickets@team.telstraclear.co.nz  

HCD - Carrier Contact Points

Service Agreements Contact
Name: Dean Edwards
Tel: +64 9 912 4099
Fax: +64 9 920 0211
E-mail: dean.edwards@team.telstraclear.co.nz
Product Management Contact
Name: Dean Edwards
Tel: +64 9 912 4099
Fax: +64 9 920 0211
E-mail: dean.edwards@team.telstraclear.co.nz
  Fault Reporting Contact
Name: Fault Management Centre 
Tel: +64 9 913 9150
Fax: +64 9 916 5994
E-mail: fmc.tickets@team.telstraclear.co.nz  

The information shown above was provided by representatives of the carrier shown. The International Inbound Services  Forum does not warrant the accuracy of the information and assumes no liability for errors.

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