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| Last edited 18-01-08 | IFS | UIFN |
| Services
offered - International Freephone - Domestic Freephone - HCD Services |
Yes Yes Yes |
|
| Number format - International Freephone - Domestic Freephone - HCD |
0800 XXX XXX 0508 XXX XXX (see note 1) 0800 XXX XXX 0508 XXX XXX (see note 1) |
|
| Calls Are Free Or Chargeable, IFS | Free | |
| Calls Are Free Or Chargeable, HCD | Free | |
| Numbers
Are Accessible From - Payphones - Mobile phones - PABX's - Hotels - International call barring |
IFS and
HCD Yes, free Click for details Yes; some may bar access Yes; some may bar access Yes |
|
| CLI Provided on outbound calls | No (IFS and HCD) | |
| Coins/Tokens Required For Payphones | No | |
| Telephone Include Alpha Characters | Yes, standard ITU format, see Note 2 below | |
| DTMF
Capability - Required for access - 100% by when - Percent of payphones with DTMF |
No Now 100% |
|
| Geographic Restrictions | None | |
| Islands/Territories Included in Dial Plan | Chatham Islands | |
| Freephone Services Accessible ThroughOther Carriers Networks in Country | Click for details | |
| Full Country Coverage Provided by A Single Carrier | Yes | |
| Simultaneous Call Limit And Default | None | |
| Number
Portability - domestic to international - international to domestic - international between countries - international between carriers - domestic or international between carriers within country |
Yes Yes Yes Yes Yes (see note 1) |
|
| Single SOF portability supported | Yes | |
| Number For Callers To Report Trouble | Business
customers call 0508 888 800 Residential customers call 0508 555 500 |
|
| Directory
Services - Available - Paper, on-line, operator - Charge |
Yes (See note 3 below) All Yes |
|
| Aging period for disconnected numbers | 30 days | |
| Service Provisioning Leadtime | 3 days | |
| Links: TelstraClear Homepage - Freephone Product Page - HCD Product Page | ||
| Note 1: Portability — TelstraClear has
agreed with two other carriers to introduce a limited form of domestic toll free
portability. Toll free numbers are still allocated to carriers in blocks of 10,000
numbers. However, the three carriers have agreed to make their allocated number ranges
available to each other, enabling portability between the carriers party to the agreement. Note 2: Alphanumerics (or "vanity" numbers) are widely promoted in New Zealand. The standard ITU keypad is used. Your customers can safely advertise their ITFS numbers and UIFNs in New Zealand as alphanumerics. Note 3: Directory listings — Your customers with IFS numbers in New Zealand may arrange to have them listed in one or more of New Zealand’s 18 regional telephone directories. Once a number is listed, it will be available on Directory Assistance service (reached by New Zealand callers dialling 018) and on Internet White Pages (to be found at www.whitepages.co.nz), but the number will only be listed under whichever city or cities the customer choses to list the number under in the regional telephone directory. Charges for the listing vary depending on which regional directory is chosen and the size of the listing. Your customers will need to arrange this listing themselves directly with Telecom Directories Limited by telephoning +64 9 525 3430. Information about the charges is also available from this number. |
||
| Service
Agreements Contact Name: Joanne Sorenson Tel: +64 9 912 5268 Fax: +64 9 920 0211 E-mail: joanne.sorenson@team.telstraclear.co.nz |
Product
Management Contact Name: Joanne Sorenson Tel: +64 9 912 5268 Fax: +64 9 920 0211 E-mail: joanne.sorenson@team.telstraclear.co.nz |
| Service Ordering
Contact Name: Karen Ho Tel: +64 9 912 4890 Fax: +64 9 912 5777 E-mail: karen.ho@team.telstraclear.co.nz |
Fault Reporting
Contact Name: Fault Management Centre Tel: +64 9 913 9150 Fax: +64 9 916 5994 E-mail: fmc.tickets@team.telstraclear.co.nz |
HCD - Carrier Contact Points
| Service
Agreements Contact Name: Dean Edwards Tel: +64 9 912 4099 Fax: +64 9 920 0211 E-mail: dean.edwards@team.telstraclear.co.nz |
Product
Management Contact Name: Dean Edwards Tel: +64 9 912 4099 Fax: +64 9 920 0211 E-mail: dean.edwards@team.telstraclear.co.nz |
| Fault
Reporting Contact Name: Fault Management Centre Tel: +64 9 913 9150 Fax: +64 9 916 5994 E-mail: fmc.tickets@team.telstraclear.co.nz |
The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.
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