International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Norway, Telenor

Last edited 20-09-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
No
Number format
- International
- Domestic

800 1X XXX
800 YX XXX (Y=3-9)

IAC = 00
Percent of Telephones Accessible 100% 100%
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes, 10 NOK access fee
Clik for details
Yes; some may bar access
Yes; some may bar access
Yes

Yes, 10 NOK access fee
Clik for details
Yes; some may bar access
Yes; some may bar access
No
CLI Provided on outbound calls Yes partly - on a high
percentage of calls
Yes partly
Coins/Tokens Required For Payphones Yes, 10 NOK, not returned Yes, 10 NOK, not returned
Telephone Include Alpha Characters No No
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%

No
Now
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Svalbard, Jan Maien Svalbard, Jan Maien
Freephone Services Accessible Through Other Carriers Networks in Country Yes, if interconnect agreement has been signed No
Full Country Coverage Provided by A Single Carrier Yes, Telenor Yes, Telenor (if problems dial 1531+UIFN, i.e. 1531 + 00800 XXXX XXXX)
Simultaneous Call Limit And Default 30 30
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 67 89 30 00 67 89 30 00
Directory Services
- Available
- Paper, on-line, operator
- Charge

Yes
All 3
Yes

Yes
All 3
Yes
Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 2 weeks 3 weeks

Links: Telenor Homepage - Regulator Homepage

IFS - Carrier Contact Points

Service Agreements Contact
Name: Per Wien
Tel: +47
Tel: +47 911 36 900 (mobile)
Fax: +47 910 22 241
E-mail: per.wien@telenor.com  
Product Management Contact
Name: Per Wien
Tel: +47
Tel: +47 911 36 900 (mobile)
Fax: +47 910 22 241
E-mail: per.wien@telenor.com      
Service Ordering Contact
Name: Magnhild Bergh
Tel: +47 800 88 126
Fax: +47 850 28 850
E-mail: freephone@telenor.com
Fault Reporting Contact
Name: Customer Service Center
Tel: +47 815 00 166 or
Tel: +47 22 22 90 80
E-mail: telenor.csc@telenor.com
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Mail with Word doc
2. Fax

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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