International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Netherlands, KPN

Last edited 18-01-08 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
Yes
No
Number format
- International
- Domestic

- Home Country Direct

0800 XXX XXXX
0800 XXXX and
0800 XXX XXXX
0800 XXX XXXX

IAC = 00
IAC = 00
Percent of Telephones Accessible Near 100%, may be barred from some hotels Near 100%, may be barred from some hotels and PABX's
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
- Payphones
- Mobile phones:
- PABX's
- Hotels
- International call barring

Click for details
Click here for details
Yes; some may bar access
Yes; surcharge may apply
Yes

Click for details
Click here for details
Yes; some may bar access 
Yes; surcharge may apply
Yes
Can domestic and international freephone numbers be accessed from abroad Yes (individual numbers may be barred at customer's request) N.a.
CLI Provided on outbound calls Yes Yes
Coins/Tokens Required For Payphones Click for details Click for details
Telephone Include Alpha Characters Generally no, newer models use ITU standard format Generally no, newer models use ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Still some rotary phones
100%

No
Still some rotary phones
100%
Geographic Restrictions None None 
Islands/Territories Included in Dial Plan    
Freephone Services Accessible ThroughOther Carriers Networks in Country Yes Yes
Full Country Coverage Provided by A Single Carrier Yes Currently in negotiation with other operators
Simultaneous Call Limit And Default No limit, default setting = 10 No limit, no default setting
Number Portability
- domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes
Yes

All UIFN's are portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 0800 0407 0800 0407
Directory Services
- Available
- Paper, on-line, operator
- Charge

No

No
Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 5 working days 5 working days

Links: KPN - Regulator Homepage

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS Yes, contact Service Management Team (see below)

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service Yes Service Management Team (see below)
Internation Premium Rate Service Yes Service Management Team (see below)

IFS - Carrier Contact Points

General Contact
Name: Mr. Arthur Helwig
Tel: +31 70 343 3363
Fax: +31 70 343 6399
E-mail: arthur.helwig@kpn.com
Operational Product Management
Name: Mrs. Geraldine Floor
Tel: +31 70 343 6106
Fax: +31 70 343 6399
E-mail: geraldine.floor@kpn.com
Service Ordering Contact (IFS/inbound UIFN)
Name: Customer Care Center
          Order Desk IFN
Tel: +31 70 343 4337
Fax: +31 70 343 6399
E-mail: orderdeskifn@kpn.com
Service Ordering Contact (outbound UIFN only)
Name: Service Ordering UIFN
Name: KPN OVN OCS CDSS
Tel: +31 20 484 4487
Fax: +31 20 404 4464
E-mail: amsterdam@kpn.com
Fault Reporting Contact
Name: Helpdesk International Freephone Service
IFS/UIFN: 8.00 - 18.00 local time
(Winter: UTC+1, Summer: UTC+2)
Tel: +31 10 457 3521
E-mail: freephoneservice@kpn.com
Service Ordering Details
Accepted Order Formats (in order of preference):
1. E-mail
2. Fax

HCD - Carrier Contact Points

General Contact HCD
Name: Mr. Arthur Helwig
Tel: +31 70 343 3363
Fax: +31 70 343 6399
E-mail: arthur.helwig@kpn.com
Product Management Collect
Name: Mr. Hans Wester
Tel: +31 70 446 6835
Fax: +31 70 446 2995
E-mail: hans.wester@kpn.com
Fault Reporting Contact
Name: Helpdesk International Freephone Service
IFS/UIFN: 8.00 - 18.00 local time
(Winter: UTC+1, Summer: UTC+2)
Tel: +31 10 457 3521
E-mail: freephoneservice@kpn.com





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