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| Last edited 18-01-08 | IFS (incl. HCD) | UIFN |
| Services offered - International - Domestic - Home Country Direct |
Yes Yes Yes |
Yes Yes No |
| Number format - International - Domestic - Home Country Direct |
0800 XXX XXXX 0800 XXXX and 0800 XXX XXXX 0800 XXX XXXX |
IAC = 00 IAC = 00 |
| Percent of Telephones Accessible | Near 100%, may be barred from some hotels | Near 100%, may be barred from some hotels and PABX's |
| Calls Are Free Or Chargeable | Free | Free |
| Numbers Are Accessible From - Payphones - Mobile phones: - PABX's - Hotels - International call barring |
Click for details Click here for details Yes; some may bar access Yes; surcharge may apply Yes |
Click for details Click here for details Yes; some may bar access Yes; surcharge may apply Yes |
| Can domestic and international freephone numbers be accessed from abroad | Yes (individual numbers may be barred at customer's request) | N.a. |
| CLI Provided on outbound calls | Yes | Yes |
| Coins/Tokens Required For Payphones | Click for details | Click for details |
| Telephone Include Alpha Characters | Generally no, newer models use ITU standard format | Generally no, newer models use ITU standard format |
| DTMF Capability - Required for access - 100% by when - Percent of payphones with DTMF |
No Still some rotary phones 100% |
No Still some rotary phones 100% |
| Geographic Restrictions | None | None |
| Islands/Territories Included in Dial Plan | ||
| Freephone Services Accessible ThroughOther Carriers Networks in Country | Yes | Yes |
| Full Country Coverage Provided by A Single Carrier | Yes | Currently in negotiation with other operators |
| Simultaneous Call Limit And Default | No limit, default setting = 10 | No limit, no default setting |
| Number Portability - domestic to international - international to domestic - international between countries - international between carriers - domestic or international between carriers within country |
Yes Yes Yes Yes Yes |
All UIFN's are portable as required by ITU-T rec. E.169 |
| Single SOF portability supported | Yes | Yes |
| Number For Callers To Report Trouble | 0800 0407 | 0800 0407 |
| Directory Services - Available - Paper, on-line, operator - Charge |
No |
No |
| Aging period for disconnected numbers | 6 months | N.a. |
| Service Provisioning Leadtime | 5 working days | 5 working days |
| Links: KPN - Regulator Homepage | ||
IFS/HCD SERVICES IN TRANSIT |
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| Do you agree to use of transit for inbound IFS/HCD | Yes | |
| Do you agree to the use of transit for outbound IFS/HCD | Yes | |
| Are you willing to act as transit carrier for IFS/HCD | No | |
| Do you offer wholesale IFS | Yes, contact Service Management Team (see below) | |
OTHER SERVICES |
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| Do you provide | Yes/No |
Primary contact |
| International Shared Cost Service | Yes | Service Management Team (see below) |
| Internation Premium Rate Service | Yes | Service Management Team (see below) |
| General Contact Name: Mr. Arthur Helwig Tel: +31 70 343 3363 Fax: +31 70 343 6399 E-mail: arthur.helwig@kpn.com |
Operational Product Management Name: Mrs. Geraldine Floor Tel: +31 70 343 6106 Fax: +31 70 343 6399 E-mail: geraldine.floor@kpn.com |
| Service Ordering Contact (IFS/inbound UIFN) Name: Customer Care Center Order Desk IFN Tel: +31 70 343 4337 Fax: +31 70 343 6399 E-mail: orderdeskifn@kpn.com Service Ordering Contact (outbound UIFN only) Name: Service Ordering UIFN Name: KPN OVN OCS CDSS Tel: +31 20 484 4487 Fax: +31 20 404 4464 E-mail: amsterdam@kpn.com |
Fault
Reporting Contact Name: Helpdesk International Freephone Service IFS/UIFN: 8.00 - 18.00 local time (Winter: UTC+1, Summer: UTC+2) Tel: +31 10 457 3521 E-mail: freephoneservice@kpn.com |
| Service Ordering Details Accepted Order Formats (in order of preference): 1. E-mail 2. Fax |
HCD - Carrier Contact Points
| General Contact HCD Name: Mr. Arthur Helwig Tel: +31 70 343 3363 Fax: +31 70 343 6399 E-mail: arthur.helwig@kpn.com |
Product Management Collect Name: Mr. Hans Wester Tel: +31 70 446 6835 Fax: +31 70 446 2995 E-mail: hans.wester@kpn.com |
| Fault Reporting Contact Name: Helpdesk International Freephone Service IFS/UIFN: 8.00 - 18.00 local time (Winter: UTC+1, Summer: UTC+2) Tel: +31 10 457 3521 E-mail: freephoneservice@kpn.com |
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The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.
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