International inbound Services Forum Fact Book
IFS
International Inbound Services Forum

Italy, Telecom Italia

Last edited 29-05-06 IFS (incl. HCD) UIFN
Services offered
- International Freephone
- Domestic Freephone
- Home Country Direct

Yes
Yes
Yes

Yes
Yes
Number format
- International
- Domestic

800 XX XX XX
800 XX XX XX

IAC = 00
Calls Are Free Or Chargeable Free, hotels may surcharge Free, hotels may surcharge
Numbers Are Accessible From
-
Payphones


- Mobile phones
- PABX's
- Hotels


- International call barring

Free from TI payphones, See also note 1
Click for details
Yes, some may bar
Yes, some may bar

-

Free from TI payphones, See also note 1
Click for details
Yes, some may bar
Yes, may be charged, some hotels may bar
-
Can domestic and international freephone numbers be accessed from abroad No N.a.
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones None Card returned after the call. Cards can bought at newspaper kiosks, Tobacco shops, Railway stations, Airports (1€, 2€, 3€ and 5€ cards)
Telephone Include Alpha Characters Generally no, if available ITU standard format Yes, ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%

No
Now
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan S. Marino Republic, Vatican City S. Marino Republic, Vatican City
Freephone Services Accessible Through Other Carriers Networks in Country Yes, depends on domestic operators Yes, depends on domestic operators
Full Country Coverage Provided by A Single Carrier Yes, Telecom Italia Yes, Telecom Italia
Simultaneous Call Limit And Default Maximum 100, default 1 Maximum 100, default 1
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

Yes, only domestic


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble Customer Service no. 191 Customer Service no. 191
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Service Provisioning Leadtime 10 days 10 days

Links: Telecom Italia Homepage - Telecom Italia Sparkle - Italian Regulator

Note 1: Access from mobile networks and payphones is barred by default. By bilateral agreement individual IFN numbers can be opened for mobile and/or payphone access, provided that the destination carrier can accept the use of additional routing numbers and special accounting arrangements for mobile/payphone originated traffic. Access will only include TI public payphones.

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD Yes
Do you offer wholesale IFS Yes,

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service No N.a.

IFS - Carrier Contact Points

Service Agreements Contact
Name: Stefano Olivieri
Tel: +39 06 5274 5128
Fax: +39 06 5274 5347
E-mail: stefano1.olivieri@telecomitalia.it
 
Product Management Contact
Inbound to Italy
Name: Emanuele Lauria
Tel: +39 06 3688 8770
Fax: +39 06 3688 7419
E-mail: emanuele.lauria@telecomitalia.it

Outbound from Italy
Name: Stefano Olivieri
Tel: +39 06 5274 5128
Fax: +39 06 5274 5347
E-mail: stefano1.olivieri@telecomitalia.it

Service Ordering Contact
Coordinator: Gianfranco Petriachi
Tel: +39 06 5274 4292
Fax: +39 06 5274 4402
E-mail: gianfranco.petriachi@telecomitalia.it

Outgoing from Italy (operators)
Name: Piero Federici
Tel: +39 06 5274 4382
Fax: +39 06 5274 4601
E-mail: piero.federici@telecomitalia.it  
Name: Valter Biuso
Tel: +39 06 5274 4123
Fax: +39 06 5274 4601
E-mail: valter.biuso@telecomitalia.it

Incoming to Italy (operators)
Name: Enrico Laurelli
Tel: +39 06 5274 4008
Fax: +39 06 5274 4514
E-mail: enrico.laurelli@telecomitalia.it  
Name: Enzo Izzo
Tel: +39 06 5274 4019
Fax: +39 06 5274 4514
E-mail: crescenzo.izzo@telecomitalia.it

Order team working days: Mon-Fri
Working hours 08.30-16.30

Fault Reporting Contact
Name: Network Operation Center
Tel: +39 06 5274 4031
Fax: +39 06 5274 4305
E-mail: iscn_csp@telecomitalia.it

HCD - Carrier Contact Points

Service Agreements Contact
Name: Stefano Olivieri
Tel: +39 06 5274 5128
Fax: +39 06 5274 5347
E-mail: stefano1.olivieri@telecomitalia.it
Product Management Contact
Name: Stefano Olivieri
Tel: +39 06 5274 5128
Fax: +39 06 5274 5347
E-mail: stefano1.olivieri@telecomitalia.it
t
  Fault Reporting Contact
Name: Network Operation Center
Tel: +39 06 5274 4031
Fax: +39 06 5274 4305
E-mail: iscn_csp@telecomitalia.it

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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