International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Israel, Bezeq International

Last edited 02-10-06 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
No
-
Number format
- International
- Domestic
- Home Country Direct

1-80 94X XXXX
1-800 XXX XXX
1-80 94X XXXX

IAC = 014 must be used for UIFN numbers where Bezeq Int. is the access provider
Percent of Telephones Accessible 98% 98%
Calls Are Free Or Chargeable Free 1 unit per 50 minutes
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels

- International call barring

Yes
Click for details
Yes
Yes, som have surcharge

Yes

Yes, charged 1 unit/50 minutes
Click for details
Yes, depends on subscriber
Yes, accessability and charge may vary
No
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones None Payphones are charged 1 unit. Card must be inserted to place call. Cards available in post offices and airport
Telephone Include Alpha Characters Yes, ITU standard format Yes,  ITU standard forma
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes
Now
100% (Bezeq payphones)

Yes
Now
100% (Bezeq payphones)
Geographic Restrictions None None
Islands/Territories Included in Dial Plan No access from Palestinian Authority Territories No access from Palestinian Authority Territories
Freephone Services Accessible Through Other Carriers Networks in Country Yes Yes, when where Bezeq Int. is the access provider for the  UIFN through IAC 014 only.
Full Country Coverage Provided by A
Single
Carrier
Yes, Bezeq International Yes, Bezeq International
Simultaneous Call Limit And Default No limit, no default No limit, no default
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 1-800 014 014 (24*7), number only diallable within Israel 1-800 014 014 (24*7), number only diallable within Israel
Directory Services
- Available
- Paper, on-line, operator
- Charge

No
-
-

No
-
-
Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 1-5 working days 1-5 working days

Links: Bezeq International Homepage - Israeli Regulator Homepage

IFS - Carrier Contact Points

Service Agreements Contact
Name: Ms. Avigal Maor
Tel: +972 50 401 4696
Fax: +972 3 744 7134
(backup fax +972-3-9257632)
E-mail: avigalm@bezeqint.co.il
Product Management Contact
Name: Ms. Avigal Maor
Tel: +972 50 401 4696
Fax: +972 3 744 7134
(backup fax +972-3-9257632)
E-mail: avigalm@bezeqint.co.il
Service Ordering Contact
International Toll Free Services Provisioning
Name: Ms. Avigal Maor
Tel: +972 50 401 4696
Fax: +972 3 744 7134
(backup fax +972-3-9257632)
E-mail: avigalm@bezeqint.co.il

For ITF/UIFN provisioning requests:
Global e-mail: Intl-operations@bezeqint.co.il
Fax: +972 3 925 7220

Fault Reporting Contact
Name: Technician on duty
Tel: +972 3 925 7666 (Sun-Thur until 18.00)
Tel: +972 3 925 7878
Fax: +972 3 925 7224
E-mail: mitug@bezeqint.co.il 
Service Ordering Details
Accepted Order Formats (in order of preference):
1. E-mail
2. Fax

HCD - Carrier Contact Points

Service Agreements Contact
Name: Ms. Avigal Maor
Tel: +972 50 401 4696
Fax: +972 3 744 7134
(backup fax +972-3-9257632)
E-mail: avigalm@bezeqint.co.il
Product Management Contact
Name: Ms. Avigal Maor
Tel: +972 50 401 4696
Fax: +972 3 744 7134
(backup fax +972-3-9257632)
E-mail: avigalm@bezeqint.co.il
  Fault Reporting Contact
Name: Technician on duty
Tel: +972 3 925 7666 (Sun-Thur until 18.00)
Tel: +972 3 925 7878
Fax: +972 3 925 7224
E-mail: tifulmitug@bezeqint.co.il 

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