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| Last edited 22-03-05 | IFS | UIFN |
| Services
offered - International - Domestic |
Yes No |
Yes No |
| Number format - International - Domestic |
800 XXX XXX N.a. |
IAC = 001 N.a. |
| Calls Are Free Or Chargeable | Free | Free |
| Numbers
Are Accessible From - Payphones - Mobile phones - PABX's - Hotels - International call barring |
Yes, see note 1) below Click for details Yes, some may bar Yes, accessibility and charges may vary Yes |
Yes, see note 1) below Click for details Yes, some may bar Yes, accessibility and charges may vary Yes |
| CLI Provided on outbound calls | No | No |
| Coins/Tokens Required For Payphones | see note 1) below | see note 1) below |
| Telephones Include Alpha Characters | Yes, ITU standard format | Yes, ITU standard format |
| DTMF
Capability - Required for access - 100% by when - Percent of payphones with DTMF |
No - 100% |
No - 100% |
| Geographic Restrictions | None | None |
| Islands/Territories Included in Dial Plan | None | None |
| Freephone Services Accessible Through Other Carriers Networks in Country | Yes, click for details | Yes, click for details |
| Full Country Coverage Provided by A Single Carrier | Yes | Yes |
| Simultaneous Call Limit And Default | Limit 500, default 20 | Limit 500, default 20 |
| Number
Portability - domestic to international - international to domestic - international between countries - international between carriers - domestic or international between carriers within country |
NA NA Yes Yes Yes |
All UIFN's portable as required by ITU-T rec. E.169 |
| Single SOF portability supported | - | - |
| Number For Callers To Report Trouble | Call helpdesk of local carrier. In HK PCCW is the dominant local carrier whose customer service hotline is 1000 | Call helpdesk of local carrier. In HK PCCW is the dominant local carrier whose customer service hotline is 1000 |
| Directory
Services - Available - Paper, on-line, operator - Charge |
No |
No |
| Service Provisioning Leadtime | 12 working days | 12 working days |
Links: Reach homepage - Regulator homepage |
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| Note 1: Calls are free for calls from Local Carrier payphones. Private payphones may incur charges or access may be barred. In general, private payphones accept HK$1 coins which may not be returned after the freephone call. | ||
| Service
Agreements Contact Name: Maria LAU Tel: +852 2983 3096 Fax: +852 2962 5321 E-mail: maria.wy.lau@reach.com |
Product
Management Contact Name: Maria LAU Tel: +852 2983 3096 Fax: +852 2962 5321 E-mail: maria.wy.lau@reach.com Name: KH CHAN |
| Service
Ordering Contact Name: Toll Free Support Team Tel: +852 2888 2563 Fax: +852 2865 4764 E-mail: maggie.cy.yu@pccw.com |
Fault
Reporting Contact Name: Card Center Tel: +852 2864 7429 Fax +852 2861 0920 E-mail: maggie.cy.yu@pccw.com |
The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.
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