International inbound Services Forum Fact Book
IFS
International Inbound Services Forum

Hong Kong, Reach

Last edited 22-03-05 IFS UIFN
Services offered
- International
- Domestic

Yes
No

Yes
No
Number format
- International
- Domestic

800 XXX XXX
N.a.

IAC = 001
N.a.
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels

- International call barring

Yes, see note 1) below
Click for details
Yes, some may bar
Yes, accessibility and charges
may vary
Yes

Yes, see note 1) below
Click for details
Yes, some may bar
Yes, accessibility and charges
may vary
Yes
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones see note 1) below see note 1) below
Telephones Include Alpha Characters Yes, ITU standard format Yes, ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
-
100%

No
-
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan None None
Freephone Services Accessible Through Other Carriers Networks in Country Yes, click for details Yes, click for details
Full Country Coverage Provided by A Single Carrier Yes Yes
Simultaneous Call Limit And Default Limit 500, default 20 Limit 500, default 20
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

NA
NA
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported - -
Number For Callers To Report Trouble Call helpdesk of local carrier. In HK PCCW is the dominant local carrier whose customer service hotline is 1000 Call helpdesk of local carrier. In HK PCCW is the dominant local carrier whose customer service hotline is 1000
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Service Provisioning Leadtime 12 working days 12 working days

Links: Reach homepage - Regulator homepage

Note 1:   Calls are free for calls from Local Carrier payphones. Private payphones may incur charges or access may be barred. In general, private payphones accept HK$1 coins which may not be returned after the freephone call.

Carrier Contact Points

Service Agreements Contact
Name: Maria LAU
Tel: +852 2983 3096
Fax: +852 2962 5321
E-mail: maria.wy.lau@reach.com
Product Management Contact
Name: Maria LAU
Tel: +852 2983 3096
Fax: +852 2962 5321
E-mail: maria.wy.lau@reach.com

Name: KH CHAN
Tel: +852 2888 2735
Fax: +852 2504 5937
E-mail: kh.chan@pccw.com

Service Ordering Contact
Name: Toll Free Support Team
Tel: +852 2888 2563
Fax: +852 2865 4764
E-mail: maggie.cy.yu@pccw.com
Fault Reporting Contact
Name: Card Center
Tel: +852 2864 7429
Fax +852 2861 0920
E-mail: maggie.cy.yu@pccw.com

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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