International inbound Services Forum Fact Book
IFS and HCD
© International Inbound Services Forum

France, France Telecom

Last edited 08-01-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes (excluding Monaco)
Yes (excluding Monaco)
Number format
- International
- Domestic
- Home Country Direct

0800 9X XX XX
0800 XX XX XX
0800 99 XX XX

IAC = 00
IAC = 00
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes
Click for details
Yes, depending on company
Yes, calls may be charged
Yes

Yes
Click for details
Yes, depending on company
Yes, calls may be charged
Yes
Can domestic and international freephone numbers be accessed from abroad Domestic: Yes, unless customer specifies the contrary
International: No
N.a.
CLI Provided on outbound calls Yes, unless CLIR is sent Yes, unless CLIR is sent
Coins/Tokens Required For Payphones None Yes, coins returned. No units deducted from cards.
Cards can be bought at   Tobacconists, tube stations, newspaper sellers and train stations
Telephone Include Alpha Characters Yes Yes
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
100% now
100%

No
100 now
100%
Geographic Restrictions France mainland only France mainland only
Islands/Territories Included in Dial Plan Corsica Corsica
Freephone Services Accessible Through Other Carriers Networks in Country Yes Yes
Full Country Coverage Provided by A Single Carrier Yes Yes
Simultaneous Call Limit And Default Maximum 99, default 10 Maximum 99, default 10
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 1013 1013
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 5 days 5 days

Links: France Telecom Homepage - IFS Product Information - HCD Product Homepage - Regulator Homepage

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD Yes, for IFS contact Olivier Cambe (details below) and for HCD contact Veronique Mardegan (details below)
Do you offer wholesale IFS No

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service No N.a.

IFS - Carrier Contact Points

Service Agreements and PM Contact 
Name: Mr. Olivier Cambe
Tel: +33 1 5666 4249
Fax: +33 1 5666 4255
E-mail: olivier.cambe@orange-ftgroup.com
Product Management Contact (Domestic Market)
Name: Maryline Bourasseau
Tel: +33 1 5666 1263
Fax: +33 1 5666 0517
E-mail: maryline.bourasseau@orange-ftgroup.com
Service Ordering Contact + Testing
Name: IFS/UIFN Provisioning Team
Tel: +33 1 5709 9485
Fax: +33 1 5815 5885 or +800 3838 3838
E-mail: free.phone@orange-ftgroup.com

Working days: Monday to Friday
Working hours: 0830/1230 - 1330/1730

Link to world clock

1st Escalation Contact
Name: Maïté Barba (IIS Program Manager)
Tel: +33 1 5709 9565
Fax: +33 1 5815 5885
E-mail: maite.barba@orange-ftgroup.com

2nd Escalation Contact
Name: Marcel Brault
Tel: +33 1 5709 9568
Fax: +
33 1 5815 5885
E-mail: marcel.brault@orange-ftgroup.com

Fault Reporting Contact
Name: Carrier Services Helpdesk
Tel: +800 2023 2023 or +33 1 58 96 61 90
Fax: +33 1 48 97 92 35
E-mail: cscld.voice@orange-ftgroup.com
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Mail with Word doc.
2. Fax

HCD - Carrier Contact Points

Service Agreements Contact and International PM 
Name: Ms. Carole Chane-Sam
Tel: +33 1 5666 4250
Fax: +33 1 5666 4255
E-mail: carole.chanesam@orange-ftgroup.com
Product Management Contact (Carrier Market)
Name: Véronique Mardegan
Tel: +33 1 5666 4281
Fax: +33 1 5666 4255
E-mail: veronique.mardegan@orange-ftgroup.com
Service Ordering Contact + Testing
Name: Maïté Barba (IIS Program Manager)
Tel: +33 1 5709 9565
Fax: +33 1 5815 5885
E-mail: maite.barba@orange-ftgroup.com

2nd Escalation Contact
Name: Marcel Brault
Tel: +33 1 5709 9568
Fax: +
33 1 5815 5885
E-mail: marcel.brault@orange-ftgroup.com

Fault Reporting Contact
Name: Carrier Services Helpdesk
Tel: +800 2023 2023 or +33 1 58 96 61 90
Fax: +33 1 48 97 92 35
E-mail: cscld.voice@orange-ftgroup.com

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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