International inbound Services Forum Fact Book
IFS
International Inbound Services Forum

Germany, Arcor

Last edited 20-12-04 IFS UIFN
Services offered
- International
- Domestic

- Home Country Direct

Yes
Yes

No

Yes
Yes
Number format
- International
- Domestic

0800 XXX XXXX
0800 XXX XXXX

IAC = 00
IAC = 00
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes
Click for details
Usually yes
Usually yes
-

Yes
Click for details
Usually yes
Usually yes
-
CLI Provided on outbound calls Yes Yes
Coins/Tokens Required For Payphones No coins/cards required from most payphones No coins/cards required from most payphones
Telephone Include Alpha Characters Yes. Standard ITU format. Yes. Standard ITU format.
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
-
100%

No
-
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan    
Freephone Services Accessible Through Other Carriers Networks in Country Yes, Yes
Full Country Coverage Provided by A Single Carrier Yes, Arcor Yes, Arcor
Simultaneous Call Limit And Default No limit, no default No limit, no default
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 0800 107 3010 0800 107 3010
Directory Services
- Available
- Paper, on-line, operator
- Charge

Yes
All 3 options available
No charge for standard entries. Additional or styled entries are seperately.

Yes
All 3 options available
No charge for standard entries. Additional or styled entries are seperately.
Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 5 working days 5 working days

Links: Arcor Homepage - Arcor IFS Service - German Regulator

Carrier Contact Points

Service Agreements Contact
Name: Jochen Scharun
Tel: +49 69 2169 3126
Fax: +49 69 2169 4616
E-mail: jochen.scharun@arcor.net
Product Management Contact
Name: Jochen Scharun
Tel: +49 69 2169 3126
Fax: +49 69 2169 4616
E-mail: jochen.scharun@arcor.net
Service Ordering Contact
Name: IN - Value Added Services
Tel: +49 180 206 0606
Fax: +49 180 207 0707
E-mail: in-support@arcor.net  
Fault Reporting Contact
Name: IN - Value Added Services
Tel: +49 180 206 0606
Fax: +49 180 207 0707
E-mail: in-support@arcor.net  
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Fax
2. Email

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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