International inbound Services Forum Fact Book
IFS and HCD
© International Inbound Services Forum

Chile, Telefónica Mundo

Last edited 21-05-04 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

No
No
No
Number format
- International
- Domestic

800 XXX XXX
800 XXX XXX


Calls Are Free Or Chargeable Free  
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes
Click for details
Yes, if not blocked by enterprise
Yes, charges may apply
-
 
CLI Provided on outbound calls No  
Coins/Tokens Required For Payphones None  
Telephone Include Alpha Characters Yes, standard ITU format  
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes
Now
100%
 
Geographic Restrictions Easter Islands no access  
Islands/Territories Included in Dial Plan    
Freephone Services Accessible Through Other Carriers Networks in Country Yes, click for details  
Full Country Coverage Provided by A Single Carrier Yes, Telefonica  
Simultaneous Call Limit And Default No limit, no default  
Number Portability
- international between carriers
- international between countries
- domestic to international
- international to domestic
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

No
 
Single SOF portability supported No  
Number For Callers To Report Trouble 800 204 104  
Directory Services
- Available
- Paper, on-line, operator
- Charge for listing

Yes
Paper based and on-line
No
 
Aging period for disconnected numbers 1 year N.a.
Service Provisioning Leadtime 7 days  

Links: Telefónica Mundo Homepage - Regulator Homepage

IFS - Carrier Contact Points

Service Agreements Contact
Name: Gloria Henriquez P.
Tel: +56 2 330 9786
Fax: +56 2 330 9610
E-mail: glhenri@ctc.cl
Product Management Contact
Name: Gloria Henriquez P.
Tel: +56 2 330 9786
Fax: +56 2 330 9610
E-mail: glhenri@ctc.cl
Service Ordering Contact
Name: Enrico Sandoval
Tel: +56 2 330 9751
Fax: +56 2 330 9851
E-mail: 
Fault Reporting Contact
Name: Helpdesk of Telefónica Mundo
Tel: +56 2 290 1680
Fax: +
E-mail: 
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Mail with Word doc

HCD - Carrier Contact Points

Service Agreements Contact
Name: Gloria Henriquez P.
Tel: +56 2 330 9786
Fax: +56 2 330 9610
E-mail: glhenri@ctc.cl
Product Management Contact
Name: Gloria Henriquez P.
Tel: +56 2 330 9786
Fax: +56 2 330 9610
E-mail: glhenri@ctc.cl
  Fault Reporting Contact
Name: Helpdesk of Telefónica Mundo
Tel: +56 2 290 1680
Fax: +
E-mail: 

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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