International inbound Services Forum Fact Book
IFS
International Inbound Services Forum

Switzerland, Swisscom

Last edited 10-04-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
Yes
Number format
- International
- Domestic
- Home Country Direct

0800 56X XXX
0800 XXX XXX
0800 XXX XXX

IAC = 00
IAC = 00
Calls Are Free Or Chargeable No local charge No local charge
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Click here for details
Click here for details
Yes
Yes (see note 1)
Yes

Click here for details
Click here for details
Yes
Yes (see note 1)
Yes
Can domestic and international freephone numbers be accessed from abroad Yes N.a.
CLI Provided on outbound calls Yes Yes
Coins/Tokens Required For Payphones (only applies for numbers open for payphone access by bilateral agreement) 90% Creditcards/Taxcards (available in kiosks/post offices)
10% Coinphones (no coins required).
Some private payphones need 0.60 CHF for the call. The amount will be refunded. A few are barred
90% Creditcards/Taxcards (available in kiosks/post offices)
10% Coinphones (no coins required).
Some private payphones need 0.60 CHF for the call. The amount will be refunded. A few are barred
Telephone Include Alpha Characters Some, newer are standard ITU format Some, newer are standard ITU format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100 % of Swisscom payphones
>50 % of private payphones

No
Now
100 % of Swisscom payphones
>50 % of private payphones
Geographic Restrictions None None
Islands/Territories Included in Dial Plan None. Note that Liechtenstein is an independent country and there is access from here to Swisscom domestic freephone numbers, not IFS None. Note that Liechtenstein is an independent country and there is access from here to UIFN's terminating with Swisscom, not UIFN numbers in general
Freephone Services Accessible ThroughOther Carriers Networks in Country Click here for details Click here for details
Full Country Coverage Provided by A Single Carrier Yes, Swisscom Yes, Swisscom
Simultaneous Call Limit And Default No limit No limit
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 175 175
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 5 working days 5 working days

Note 1: Calls can be barred! Some hotels charge an extra fee

Links: Swisscom Homepage - IFS Product Page - Swiss Regulators Homepage

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD No
Do you agree to the use of transit for outbound IFS/HCD No
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS No

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service Yes Michael Lamatsch, see details below
Internation Premium Rate Service No N.a.

IFS - Carrier Contact Points

Service Agreements Contact
Name: Michael Lamatsch
Tel: +41 1 294 72 98
Fax:
E-mail: Michael.Lamatsch@swisscom.com
Product Management Contact
Name:
Leander Stang
Tel:
+41 44 294 81 96
Mobile: +
41 79 724 08 70
E-mail:
Leander.Stang@Swisscom.com  
Service Ordering Contact
Name:
IFS/UIF Prov. Team
Tel:
+41 848 800 772
Fax:
+41 848 801 772
E-mail:
ITFS-UIFN.Services@swisscom.com
Fault Reporting Contact
Name:
We Care Wholesale
Tel:
+41 800877 007
Fax:
+41 800 867 007
E-mail:
Wholesale.WeCare@swisscom.com  
IVR-based test number: +41 41 203 20 80
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Fax
2. Mail with Word doc

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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