International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Canada, Teleglobe

Last edited 24-01-08 IFS (incl HCD) UIFN (incl. HCD)
Services offered
- International
- Domestic
- Home Country Direct

Yes
No
Yes

Yes
Yes
Yes
Number format
- International and Domestic

1 800 NXX XXXX
1 888 NXX XXXX
1 877 NXX XXXX
1 866 NXX XXXX

IAC = 011
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones

- Mobile phones
- PABX's
- Hotels
- International call barring

Yes

click for details
Yes
Yes, possible set local charge
Yes

Yes, except from some
private companies payphones
click for details
Some, owner choice
Some, depends on hotel
Yes
CLI Provided on outbound calls Yes, if requested by customer Yes, if requested by customer
Coins/Tokens Required For Payphones N/A N/A
Telephone Include Alpha Characters Yes, North American format Yes, North American format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Current
95%

No
Current
95%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan All Canada including territories All Canada including territories
Freephone Services Accessible Through Other Carriers Networks in Country Yes, all carriers Yes, all carriers
Full Country Coverage Provided by A Single Carrier Yes Yes
Simultaneous Call Limit And Default More than 500 More than 500
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
No
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble VSNL Customer Service 514 868 7875 or 1 800 920 9224 VSNL Customer Service 514 868 7875 or 1 800 920 9224
Directory Services
- Available
- Paper, on-line, operator
- Charge

No

No

Service Provisioning Leadtime 5 days 5 days

Links: VSNL Homepage

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS Yes, Service Management Team (see below)

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service No N.a.
Local Number Service:  (this service is also known as DID and geographical number) Yes Yes, Service Management Team (see below)

IFS and HCD - Carrier Contact Points

Service Agreements Contact
Name: Genevieve Tremblay
Tel: +1 514 868 7496
Fax: +1 514 868 7033
E-mail:
genevieve.tremblay@vsnlinternational.com    
Product Management Contact
Name: Genevieve Tremblay
Tel: +1 514 868 7496
Fax: +1 514 868 7033
E-mail: genevieve.tremblay@vsnlinternational.com

Name : Elena Marciante
Tel: +1 514 868 7220
Fax: +1 514 868 7033
email: elena.marciante@vsnlinternational.com

Service Ordering Contact
Name: Mahesh S Mauzekar
Tel: +1 514 315 1042
Fax: +1 514 315 1048
E-mail: 8provisi@vsnlinternational.com

Name: Kuldeep S Rathore
Tel: +1 514 315 1047
Fax: +1 514 315 1048
E-mail: 8provisi@vsnlinternational.com

Name: Robert Benlolo
Tel: +1 514 868 8049
Fax: +1 514 868 7959
E-mail: robert.benlolo@vsnlinternational.com

Fault Reporting Contact
Name: Technical Customer Service Center
Tel: +1 514 868 7875
Fax: +1 514 868 8358
E-mail: customer.service@
vsnlinternational.com  

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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