International inbound Services Forum Fact Book
IFS
International Inbound Services Forum

Australia, Reach

Reach international toll-free and freephone services are accessed in Australia via Telstra Corporation Limited

Last edited 12-03-07 IFS UIFN
Services offered
- International
- Domestic

Yes
No

Yes
No
Number format
- International
- Domestic

1800 XXX XXX
1800 XXX XXX

IAC = 0011
Calls Are Free Or Chargeable Free via Telstra. However call charges may be imposed by other carriers, mobile phone carriers, hotels and other persons offering telephone services. Free via Telstra. However call charges may be imposed by other carriers, mobile phone carriers, hotels and other persons offering telephone services.
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels

- International call barring

Yes, see note 1) below
Click for details
Yes, some may bar
Yes, , accessability and charges
may vary
Yes

Yes, see note 1) below
Click for details
Yes, some may bar
Yes, accessability and charges
may vary
No
Coins/Tokens Required For Payphones Not for Telstra owned payphones see note 1) below Not for Telstra owned payphones  see note 1) below
Telephones Include Alpha Characters Yes, but not all ITU standard format Yes, but not all ITU standard format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Now
100%

No
Now
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Christmas and Coco Islands Christmas and Coco Islands
Freephone Services Accessible Through Other Carriers Networks in Country Yes Yes
Full Country Coverage Provided by A Single Carrier Yes No, service must be ordered through Reach (Telstra) and OPTUS
Simultaneous Call Limit And Default No limit, no default No limit, no default
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Number For Callers To Report Trouble 1800 817 376 1800 817 376
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Service Provisioning Leadtime 10 working days 15 working days
Note 1:   Calls are free for calls from Telstra owned payphones. Please note that "Gold" and "Blue" payphones etc are not Telstra owned payphones.

Carrier Contact Points

Service Agreements Contact
REACH Global Services Limited
Name: Maria Lau
Tel: +852 2983 3096
Fax: +852 2962 5683
E-mail: maria.wy.lau@reach.com
Product Management Contact
REACH Global Services Limited
Name: Maria Lau
Tel: +852 2983 3096
Fax: +852 2962 5683
E-mail: maria.wy.lau@reach.com
Service Ordering Contact
TELSTRA - Telstra International
Name: Mark Agius
Tel: +61 2 8255 2117
Moblie: +61 419 694 779
Fax: +61 2 9231 1686
E-mail: ifc@team.telstra.com

 

Fault Reporting Contact
TELSTRA Global Customer Service Centre
Tel: +61 2 8289 8222
Fax: +61 2 9231 6725
E-mail: GCSC@team.telstra.com

REACH Voice NOC
Tel: +61 2 8289 0301
Fax: +61 2 9380 8260
E-mail: ReachVoiceNOC@reach.com

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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