International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Australia, Optus

Last edited 15-05-07 IFS (incl. HCD) UIFN (incl. HCD)
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
No
Number format
- International
- Domestic

1800 XXX XXX
1800 XXX XXX

IAC = 0011
Calls Are Free Or Chargeable Free, airtime charge may apply for mobile phones. Hotels reserve right to charge. Free, airtime charge may apply for mobile phones. Hotels reserve right to charge.
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes
Click for details
Yes, depending on company
Yes, charges may apply
Yes

Yes
Click for details
Yes, depending on company
Yes, charges may apply
No
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones Some public phones take coins, some phone cards and some credit cards or a combination of each of these Some public phones take coins, some phone cards and some credit cards or a combination of each of these
Telephone Include Alpha Characters Yes,  ITU standard format in 80% of cases Yes,  ITU standard format in 80% of cases
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes

Yes
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Christmas Islands, Cocos Island Christmas Islands, Cocos Island
Freephone Services Accessible ThroughOther Carriers Networks in Country Yes Yes
Full Country Coverage Provided by A Single Carrier Yes No, service must be ordered through OPTUS and Telstra
Simultaneous Call Limit And Default No limit, no default No limit, no default
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble Available in phone books or directory assistance Available in phone books or directory assistance
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Service Provisioning Leadtime 3-5 days 20 working days

Links: Optus - Australian Regulator

IFS - Carrier Contact Points

Service Agreements
Name: Rick Stern
Tel: +61 2 9342 6937
Fax: +61 2 9770 4431
E-mail: richard.stern@optus.com.au     
Product Management
Name: John Solly
Tel: +61 2 9342 6737
Fax: +61 2 9342 6977
E-mail: John.Solly@optus.com.au   
Service Ordering

Outbound from Australia
Name: International Provisioning Group
Glenn Craigie Tel: + 61 3 9233 5955
Martin Rose Tel: + 61 3 9233 3349
Odessa Respicio Tel: + 61 3 9233 5900
Matthew Franzi Tel: + 61 3 9233 3348
Dawn Skill Tel: + 61 3 9233 4397
Fax: +61 2 9342 5065
E-mail: tas.international@optus.com.au
 

Inbound to Australia
Inbound to Australia
Name: International Provisioning Group
Glenn Craigie Tel: + 61 3 9233 5955
Martin Rose Tel: + 61 3 9233 3349
Odessa Respicio Tel: + 61 3 9233 5900
Matthew Franzi Tel: + 61 3 9233 3348
Dawn Skill Tel: + 61 3 9233 4397

Fax: +61 2 9342 5065
E-mail: INTLVoiceProvisioning@optus.com.au

Fault Reporting
Name: Int'l Network Operations Centre
Tel: +61 2 9342 0900
Fax: +61 2 9663 5319
E-mail: Noc.Switching.Dropbox@optus.com

HCD - Carrier Contact Points

Service Agreements
Name: John Solly
Tel: +61 2 9342 6737
Fax: +61 2 9342 6977
E-mail: John.Solly@optus.com.au   
Product Management
Name: John Solly
Tel: +61 2 9342 6737
Fax: +61 2 9342 6977
E-mail: John.Solly@optus.com.au  
Service Ordering

Outbound from Australia
Name:
International Provisioning Group
Myra Cabrera / Sonia Brockman
Tel: +61 2 9342 8178/+61 2 9342 6238
Fax: +61 2 9342 5065
E-mail: tas.international@optus.com.au

Inbound to Australia
Name:
International Provisioning Group
Myra Cabrera / Sonia Brockman
Tel: +61 2 9342 8178/+61 2 9342 6238
Fax: +61 2 9342 5065
E-mail: INTLVoiceProvisioning@optus.com.au

Fault Reporting
Name: Int'l Network Operations Centre
Tel: +61 2 9342 0900
Fax: +61 2 9663 5319
E-mail: Noc.Switching.Dropbox@optus.com.au

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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