International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Australia, AAPT

Last edited 04-07-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

No
No
No
Number format
- International
- Domestic

1800 XXX XXX
1800 XXX XXX
 
Calls Are Free Or Chargeable Free, airtime charge apply to calls from mobile phones.  
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

Yes
Click for details
Yes
Yes, some may block or charge
Yes
 
Can domestic and international freephone numbers be accessed from abroad No N.a.
CLI Provided on outbound calls No  
Coins/Tokens Required For Payphones None (Telstra payphones)  
Telephone Include Alpha Characters Yes,  ITU standard format in 80% of cases  
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes
Now
100%
 
Geographic Restrictions None  
Islands/Territories Included in Dial Plan Christmas Islands, Cocos Island  
Freephone Services Accessible Through Other Carriers Networks in Country Yes, Telstra and Optus  
Full Country Coverage Provided by A Single Carrier Yes, AAPT  
Simultaneous Call Limit And Default No limit, no default  
Number Portability
- international between carriers
- international between countries
- domestic to international
- international to domestic

- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes
 
Single SOF portability supported Yes  
Number For Callers To Report Trouble AAPT Corporate Help Desk  
Directory Services
- Available
- Paper, on-line, operator
- Charge

Yes
All
No
 
Aging period for disconnected numbers 6 months  
Service Provisioning Leadtime 10 working days  
AAPT operates in Australia and is owned by Telecom New Zealand. International relationships for AAPT are managed by Telecom New Zealand

Links: AAPT Homepage - Australian Regulator ACA - Australian Regulator ACCC

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD Yes
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS No

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service Yes Alan Boniface (see details below)
Internation Premium Rate Service No N.a.

IFS - Carrier Contact Points

Service Agreements
Name: Mr. Alan Boniface, Telecom New Zealand
Tel: +64 4 498 5527
Fax: +64 4 499 5555
E-mail: alan.boniface@tnzi.com
Product Management (International)
Name: Mr. Alan Boniface, Telecom New Zealand
Tel: +64 4 498 5527
Fax: +64 4 499 5555
E-mail: alan.boniface@tnzi.com

Product Management (Australia retail)
Name: Paul Thomas, AAPT
Tel: +61 02 9009 9048
Fax: +61 2 9009 9929
E-mail: paul.thomas@aapt.com.au

Service Ordering
Name: AAPT IN Services Provisioning
Tel: +61 2 9009 1010 / +61 2 9009 1012 / +61 2 9009 1013
Fax: +61 2 8214 6782
E-mail: inbdres@aapt.com.au

Service Ordering Escalation
Name: Rick Wilson
Tel: +61 2 9009 1036
Fax: +61 2 8284 9885
E-mail: rick.wilson@aapt.com.au

Fault Reporting Contact
Name: International Customer Care Centre, Telecom New Zealand  
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail: icc@tnzi.com

Fault Reporting Escalations
First escalation
Name: Glen Thomas
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail: glen.thomas@tnzi.com

Second escalation
Name: Ntombi Mupariwa
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail: Ntombizakithi.Mupariwa@tnzi.com

Service Ordering Details
Accepted Order Formats (in order of preference):
1. Fax
2. E-mail with text attachment

HCD - Carrier Contact Points

Service Agreements Contact
Name: Mr. Alan Boniface, Telecom New Zealand
Tel: +64 4 498 5527
Fax: +64 4 499 5555
E-mail: alan.boniface@tnzi.com
Product Management Contact
Name: Mr. Alan Boniface, Telecom New Zealand
Tel: +64 4 498 5527
Fax: +64 4 499 5555
E-mail: alan.boniface@tnzi.com
  Fault Reporting Contact
Name: International Customer Care Centre, Telecom New Zealand 
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail: icc@tnzi.com

Fault Reporting Escalations
First escalation
Name: Glen Thomas
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail: glen.thomas@tnzi.com

Second escalation
Name: Ntombi Mupariwa
Tel: +64 4 473 7195
Fax: +64 4 498 5207
E-mail: Ntombizakithi.Mupariwa@tnzi.com

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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