International inbound Services Forum Fact Book
IFS and HCD
© International Inbound Services Forum

USA, AT&T

Last edited 16-08-07 IFS (incl. HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
No
Number format
- International and Domestic

1 800 NXX XXXX
1 888 NXX XXXX
1 877 NXX XXXX
1 866 NXX XXXX

IAC = 011
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones

- Mobile phones
- PABX's
- Hotels

- International call barring

Yes, private payphones may
charge
Yes, airtime charge *)
Yes
Yes, surcharges may apply

Yes

No

No
Yes, some may bar
Yes, some may bar or surcharges may apply
No
CLI Provided on outbound calls No No
Coins/Tokens Required For Public Payphones Some private payphones require coins No access
Telephone Include Alpha Characters Yes, North American format, not ITU format Yes, North American format, not ITU format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Current
100%

No
Current
100%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan American Samoa, Hawaii, Alaska, Puerto Rico, US Virgin Islands, Guam, Saipan Hawaii, Alaska, Puerto Rico, US Virgin Islands
Freephone Services Accessible Through Other Carriers Networks in Country Yes Yes, if implemented with the carrier PIC'd to that phone
Full Country Coverage Provided by A Single Carrier Yes No (must be implemented with AT&T, Sprint and Worldcom)
Simultaneous Call Limit And Default No limit No limit
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

Yes
Yes
Yes
Yes

Yes


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble +1 314 289 2718 +1 314 289 2718
Directory Services
- Available
- Paper, on-line, operator
- Charge

Yes
All three
No

Yes
All three
No
Service Provisioning Leadtime 5-10 days 5-10 days
*) IFS and HCD numbers in the national format work from U.S. mobile phones. Calls originated from roaming international mobile phones may not complete.

Links: AT&T Homepage - FCC (regulator)

IFS - Carrier Contact Points

Service Agreement Contact
Name: Ms. Dorianne Greenberg
Tel: +1 908 234 8330
Fax: +1 908 234 8651
E-Mail: dgreenberg@att.com
Product Management Contact
Name: Ms. Dorianne Greenberg
Tel: +1 908 234 8330
Fax: +1 908 234 8651
E-Mail: dgreenberg@att.com
Service Ordering Contact
Name: AT&T Global Services
Customer Care Center (GSCCC)
ITF/UIFN Provisioning Work Center
Telephone: +1 404 –982-4010 (M-F 7am-4pm)

Fax: +1 404 982-5182 (Outbound SARs -
originating in the US & terminating to a country)

E-Mail: dl-outbound@ems.att.com

Fax: +1 404 982-5182/5167 (Inbound SARs
- originating in the country & terminating in US)

Email: dl-itfsorders@ems.att.com 
Fault Reporting Contact
Name: Any AT&T Technician
AT&T Advanced Feature Service Center
Telephone: + 1 314-289-2718
Fax: +1 314-289-1033
Additional AT&T Contacts:

GSCCC Service Orders
Mr. Andres Escartin, Supervisor (1st escalation contact)
AT&T GSCCC
Phone: +1 404 982 5142
Fax: +1 404 982 5182/5167

Mr. Rick Cook, Manager (2nd escalation contact)
AT&T GSCCC
Phone: +1 404 982 5061
Fax: +1 404 982 5166

HCD - Carrier Contact Points

Service Agreement & Service Ordering Contact
Name: Mr. Bill Reeves
Tel: +1 201 635 9399
Fax: +
E-Mail: reeves@att.com
Product Management Contact
Name: Mr. Robert Crowley
Tel: +1 973 326 5265
Fax: +1 973 326 5306
E-Mail: rcrowley@att.com
  Fault Reporting Contact
Name: Any AT&T Technician
AT&T Advanced Feature Service Center
Telephone: + 1 314-289-2718
Fax: +1 314-289-1033

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

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