International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

Malaysia, Telekom Malaysia

Last edited 08-01-07 IFS (incl. HCD) UIFN (incl. HCD)
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
Yes
Yes
Number format
- International

- Home Country Direct
- Domestic

1 800 80 XXXX
1 800 81 XXXX
1 800 80 0XXX
1 800 88 XXXX

IAC = 00

IAC = 00
IAC = 00
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones

- Mobile phones
- PABX's

- Hotels

- International call barring

Yes, free (Telekom Malaysia
Payphones)
Click for details
Yes, accessibility and charge may vary
Yes, accessability and charge may vary
Yes

Yes (Telekom Malaysia
Payphones with IDD)
Click for details
Yes, if IDD with Telekom Malaysia
Yes, if IDD with Telekom Malaysia
No
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones None None
Telephone Include Alpha Characters Yes, but not standard ITU format Yes, but not standard ITU format
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes
-
99,8%

Yes
-
99,8%
Geographic Restrictions None None
Islands/Territories Included in Dial Plan Peninsular Malaysia and East Malaysia Peninsular Malaysia and East Malaysia
Freephone Services Accessible Through Other Carriers Networks in Country Click for details No
Full Country Coverage Provided by A
Single
Carrier
Yes No
Simultaneous Call Limit And Default No limit, no default No limit, no default
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes

No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported Yes Yes
Number For Callers To Report Trouble 100 100
Directory Services
- Available
- Paper, on-line, operator
- Charge for entry

No
-
-

No
-
-
Aging period for disconnected numbers 6 months N.a.
Service Provisioning Leadtime 10 working days 10 working days

Links: Telekom Malaysia Homepage - Regulator's Homepage

IFS - Carrier Contact Points

Service Agreements Contact
Name: Devandran a/l Muthu
Tel: +60 3 2240 5775
Fax: +60 3 7956 0673
E-mail: deva@tm.com.my

Name: Norshelley Mokhtar
Tel: +60 3 2240 5742
Fax: +60 3 7956 0673
E-mail: shelley@tm.com.my

Product Management Contact
Name: Devandran a/l Muthu
Tel: +60 3 2240 5775
Fax: +60 3 7956 0673
E-mail: deva@tm.com.my

Name: Norshelley Mokhtar
Tel: +60 3 2240 5742
Fax: +60 3 7956 0673
E-mail: shelley@tm.com.my

Service Ordering Contact
Name: Abdul Rahman Samad
Tel: +60 3 2240 5779
Fax: +60 3 7956 0673
E-mail: ray
@tm.com.my
Fault Reporting Contact
Name: Mr. Bala Selladuri
Tel: +60 3 2020 1028 / 5401/5407/5408
Fax: +60 3 2020 1024
E-mail: sbala@tm.com.my 
Service Ordering Details
Accepted Order Formats (in order of preference):
1. Fax
2. Mail with Word doc

HCD - Carrier Contact Points

Service Agreements Contact
Name: Devandran a/l Muthu
Tel: +60 3 2240 5775
Fax: +60 3 7956 0673
E-mail: deva@tm.com.my

Name: Norshelley Mokhtar
Tel: +60 3 2240 5742
Fax: +60 3 7956 0673
E-mail: shelley@tm.com.my

Product Management Contact
Name: Devandran a/l Muthu
Tel: +60 3 2240 5775
Fax: +60 3 7956 0673
E-mail: deva@tm.com.my

Name: Norshelley Mokhtar
Tel: +60 3 2240 5742
Fax: +60 3 7956 0673
E-mail: shelley@tm.com.my

  Fault Reporting Contact
Name: Mr. Bala Selladuri
Tel: +60 3 2020 1028/5401/5407/5408
Fax: +60 3 2020 1024
E-mail: sbala@tm.com.my 

The information shown above was provided by representatives of the carrier shown. The International Inbound Services Forum does not warrant the accuracy of the information and assumes no liability for errors.

home.gif (1304 bytes) list.gif (1363 bytes)