International inbound Services Forum Fact Book
IFS and HCD
© International Inbound Services Forum

Brazil, Embratel

Last edited 27-09-04 IFS (incl. HCD)
UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes

Yes
No
Number format
- International
- Domestic


- Home Country Direct

0800 891 XXXX
0800 70Y XXXX, 0800 72Y XXXX, 0800 78 XXXX, 0800 90 XXXX, 0800 99 XXX
0800 890 XXX

000 (will be changed to 0021 in the near future)
Calls Are Free Or Chargeable Free Free
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's
- Hotels
- International call barring

See note 1 below
click for details
Yes
Yes
N.a.

See note 1 below
click for details
Yes
Yes
N.a.
CLI Provided on outbound calls No No
Coins/Tokens Required For Payphones No See also note 1 below No  See also note 1 below
Telephone Include Alpha Characters No No
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

No
Est. 2003
98 %

No
Est. 2003
98 %
Geographic Restrictions None None
Islands/Territories Included in Dial Plan    
Freephone Services Accessible Through Other Carriers Networks in Country
Click for details

Click for details
Full Country Coverage Provided by A Single Carrier Yes, Embratel Yes, Embratel
Simultaneous Call Limit And Default Limit 266.000 Limit 266.000
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
Yes
Yes
No


All UIFN's portable as required by ITU-T rec. E.169
Single SOF portability supported No No
Number For Callers To Report Trouble International Information (operator assisted): 0800 703 2100. INMC (duty operator) +55 21 2121 2933. IQMC (Customer Networks) +55 11 2121 2311. International Information (operator assisted): 0800 703 2100. INMC (duty operator) +55 21 2121 2933. IQMC (Customer Networks) +55 11 2121 2311.
Directory Services
- Available
- Paper, on-line, operator
- Charge

No


No

Aging period for disconnected numbers 4 months N.a.
Service Provisioning Leadtime 5 weekdays 5 weekdays

Links: Embratel Homepage (incl. IFS and HCD product information) - Regulator Homepage

Note 1: a)       Embratel does not provide public payphones.  They are only provided by the brazilian regional telephone companies.  Taking into account that Brazil is a big country in expanse maybe some payphones installed in small place/region have not been programmed to make IFS/UIFN/HCD calls.  However, when this problem is detected, Embratel asks for the brazilian regional company to solve the problem. There is no more public payphone by token in Brazil.

IFS and HCD - Carrier Contact Points

Service Agreements Contacts
South America
Name: Mr. Leonel Israel
Tel: +55 21 2121 7153
Fax: +55 21 2121 6495
E-mail: leoneli@embratel.com.br

North and Central Americas
Name: Mr. Fernando A.P. de Castro
Tel: +55 21 2121 6557
Fax: +55 21 2263 2297
E-mail: facastr@embratel.com.br

Europe, Asia, Africa & Oceania
Name: Mr. Arthur Schechtman
Tel: +55 21 2121 8041
Fax: +55 21 2233 9244
E-mail: arturs@embratel.com.br 
Product Management Contact
Name: Mr. Jorge Alberto Bichara De Melo
Tel: +55 21 2121 8648
Fax: +
E-mail: bichara@embratel.com.br
Service Ordering Contact
International Network Provisioning Management
Main responsible:

Name: Mr. Carlos Augusto Correa Pinto
Tel: +55 21 2121 7100
Fax: +55 21 2233 7349
E-mail: carlocp@embratel.com.br

Second responsible:
Name: Mrs. Claudia Gadini Uchoa
Tel: +55 21 2121 8110
Fax: +55 21 2233 7349
E-mail: gaddini@embratel.com.br

 

Fault Reporting Contact
Name: International Network Management Center
(24 hours/7 days a week)
Tel: +55 21 2121 2933 or +55 21 2224 3190
Fax: +55 21 2121 2787
E-mail: bausuint@embratel.com.br

Workdays (Mon-Fri 0800-1700)
Name: Mr. Paulo César Rangel (Coordinator)
Tel: +55 21 2121 2068/2168
Mobile: +55 21 9969 1128
Fax: +55 21 2121 2170
E-mail: prangel@embratel.com.br

Operational Support
Name: Mr. Otávio Brazil
Tel: +55 21 2121 2468/2474 or +55 21 2263 6727
E-mail: brazil@embratel.com.br

Name: Mr. Osvaldo Pires
Tel: +55 21 2121 2748/2484 or +55 21 2263 6727
E-mail: opiresp@embratel.com.br

Service Ordering Details
Accepted Order Formats (in order of preference):
1. Mail with Word doc
2. Fax

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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