International inbound Services Forum Fact Book
IFS and HCD
International Inbound Services Forum

United Arab Emirates, ETISALAT

Last edited 05-09-05 IFS (and HCD) UIFN
Services offered
- International
- Domestic
- Home Country Direct

Yes
Yes
Yes


Number format
- International
- Home Country Direct
- Domestic

800 0 CC+admin no.+ XXXX
0800 1 + admin no +CC Note1
800 XXX XXXX


Calls Are Free Or Chargeable Free, for HCD see Note1  
Numbers Are Accessible From
-
Payphones
- Mobile phones
- PABX's

- Hotels


- International call barring

Yes, free, for HCD see Note1
Yes, free, for HCD see Note1
Yes, if not barred,
for HCD see Note1
Yes, surcharges may apply
/may be barred,
for HCD see Note1
Yes, for HCD see Note1

CLI Provided on outbound calls Yes  
Coins/Tokens Required For Payphones None for IFS, for HCD Smart Cards are required, see also Note1, minimum value for Smart Cards USD 8.00, can be bought at Etisalat commercial offices and convenience stores  
Telephone Include Alpha Characters No  
DTMF Capability
- Required for access
- 100% by when
- Percent of payphones with DTMF

Yes
Now
100%

Geographic Restrictions None  
Islands/Territories Included in Dial Plan All UAE Islands  
Freephone Services Accessible Through Other Carriers Networks in Country No other carriers
Full Country Coverage Provided by A Single Carrier Yes  
Simultaneous Call Limit And Default No limit, no default  
Number Portability
-
domestic to international
- international to domestic
- international between countries
- international between carriers
- domestic or international between carriers within country

No
No
No
No
No


Single SOF portability supported Not applicable  
Number For Callers To Report Trouble 101 (Contact Center)  
Directory Services
- Available
- Paper, on-line, operator
- Charge

No




Aging period for disconnected numbers 3 months  
Service Provisioning Leadtime 10 days  
Note 1: New charged Numbering Format for HCD Service form UAE. The new numbering format will be implemented with effect from 1st October 2003 and access to the services will be free of charge until 31st December 2003. However, starting 1st January2004 there will be an access charge of US $0.25 per call)

Links: ETISALAT Homepage - Regulator Homepage

Additional information

IFS/HCD SERVICES IN TRANSIT

Do you agree to use of transit for inbound IFS/HCD No
Do you agree to the use of transit for outbound IFS/HCD Yes
Are you willing to act as transit carrier for IFS/HCD No
Do you offer wholesale IFS No

OTHER SERVICES

Do you provide

Yes/No

Primary contact
International Shared Cost Service No N.a.
Internation Premium Rate Service Yes Name: Mr. Maen Haddad
Tel: +971 2 618 4325
Fax: +971 2 618 1325
E-mail: mahaddad@etisalat.ae 

IFS - Carrier Contact Points

Service Agreements Contact
Name: Mr. Saeed Al Bahhar
Tel: +971 2 618 4581
Fax: +971 2 633 6700
E-mail: intl_buz@etisalat.ae
Product Management Contact
Name: Mr. Abdulla Al Mutawa
Tel: +971 2 632 2856
Fax: +971 2 677 2930
E-mail: trfops@eim.ae
Service Ordering Contact
Name: Hussain Makki
Tel: +971 2 621 0503
Fax: +971 2 618 1127
E-mail: trfops@eim.sa

hmakki@etisalat.ae
Fault Reporting Contact
Name: E/ITMC (Abu Dhabi)
Tel: +971 2 634 1007 / 633 2580
Fax: +971 2 632 7947

Name: E/ITMC (Dubai))
Tel: +971 4 221 4040 / 222 0850
Fax: +971 4 227 9999

Name: E/ITMC (West Coast)
Tel: +971 6 504 3846 /  561 1437
Fax: +971 6 561 1699

Service Ordering Details
Accepted Order Formats (in order of preference):
1. Fax
2. Mail

HCD - Carrier Contact Points

Service Agreements Contact
Name: Mr. Saeed Al Bahhar
Tel: +971 2 618 4581
Fax: +971 2 633 6700
E-mail: intl_buz@etisalat.ae
Product Management Contact
Name: Mr. Abdulla Al Mutawa
Tel: +971 2 632 2856
Fax: +971 2 677 2930
E-mail: trfops@eim.ae
  Fault Reporting Contact
Name: E/ITMC (Abu Dhabi)
Tel: +971 2 634 1007 / 633 2580
Fax: +971 2 632 7947

Name: E/ITMC (Dubai))
Tel: +971 4 221 4040 / 222 0850
Fax: +971 4 227 9999

Name: E/ITMC (West Coast)
Tel: +971 6 504 3846 /  561 1437
Fax: +971 6 561 1699

The information shown above was provided by representatives of the carrier shown. The International Toll Free Forum does not warrant the accuracy of the information and assumes no liability for errors.

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